Senior Analyst
2 weeks ago
We are seeking a talented individual to join our Claims Operations team at PT Marsh. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.
This role is responsible for managing, negotiating, and resolving major and complex insurance claims efficiently and strategically. You will be part of a dynamic team that works closely with clients, insurers, and various stakeholders to ensure optimal outcomes while protecting the firm's reputation.
We will count on you to:
Claims Management
- Lead end-to-end handling of large and complex claims across Property, Energy, CAR/EAR, Marine, Liability, Cyber, Business Interruption, etc.
- Review policy coverage, warranties, endorsements, and exclusions to determine claim strategy
- Coordinate with loss adjusters, forensic accountants, forensic engineers, recovery specialists, surveyors, and legal advisors
- Prepare, compile, and review claim documents, evidence, quantum assessments, and settlement proposals
- Monitor claim progress, milestones, and timelines to ensure prompt resolution
Client Advisory & Communication
- Act as primary claims advisor for key corporate accounts
- Provide strategic guidance to clients on claim strategy, coverage interpretation, mitigation steps, and documentation
- Lead client meetings, site visits, and negotiation sessions
- Deliver regular claim status reports and executive summaries to clients and management
Negotiation & Settlement
- Negotiate settlements with insurers and other stakeholders to secure favorable outcomes
- Escalate disputed claims and drive resolution through mediation, appraisal, regulator, or arbitration if required
- Support recovery or subrogation processes where applicable
- Stakeholder Collaboration
- Work closely with placement, risk advisory, and account management teams
- Coordinate with international networks or global markets when required for multinational claims
- Maintain effective communication with insurer senior claims team and management
Compliance & Reporting
- Ensure all claims processes comply with OJK, internal SOPs, and market regulations
- Maintain accurate claim files, documentation, and Management Information System reporting
- Track reserves and financial impact of major claims
What you need to have:
- Bachelor's degree in Law, Insurance, Risk Management, Engineering, Finance, or related fields
- Minimum 7 years' experience in handling large or complex claims (broker, insurer, adjuster, or legal background)
- Strong technical knowledge of property, industrial, energy, construction, marine or liability insurance
- Experience managing high-value/complex losses (e.g., fires, machinery breakdown, natural disasters, power plants, infrastructure projects, BI/PD claims)
What makes you stand out:
- Professional insurance qualifications (AACI, ANZIIF, CII, AAAIK/ AAIK, or equivalent)
- Experience with multinational programs, reinsurance, or complex industrial sectors
- Prior role in a top broker, loss adjuster firm, or insurer major loss team
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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