Call Center Staff

7 days ago

Jakarta Metropolitan Area, Indonesia PT Medlinx Asia Teknologi Full time 1,200,000 - 2,100,000 per year

Hi everyone,
Medlinx
is hiring
Call Center Staff

About The Role

We are looking for a Call Center Staff who will provide accurate information and assistance to health insurance members. This role requires strong understanding of policy terms, claim processes, and basic medical terminology, as well as excellent communication skills. You will act as the first point of contact for members, handling inquiries, requests, and complaints professionally while ensuring smooth and efficient service.

Key Responsibilities:

  • Provide clear explanations of insurance/ASO policy terms and conditions to members.
  • Assist members in understanding the claim workflow and required steps.
  • Interpret basic medical diagnoses and doctor's notes to support inquiry handling.
  • Manage inbound and outbound calls, including questions, requests, and escalations.
  • Operate TPA/ASO back-end systems and call center operational tools.
  • Handle member complaints with professionalism and appropriate problem-solving.
  • Deliver empathetic, clear, and effective communication to insurance participants.
  • Work in a shift-based schedule according to operational needs.

Requirements:

  • Healthcare-related educational background (any discipline) with the ability to understand diagnoses and medications is an advantage.
  • Experience working in health insurance, TPA, or ASO is preferred.
  • Familiarity with TPA/ASO back-end systems and call center tools.
  • Strong communication skills with a customer-focused approach.
  • Experience in complaint handling and conflict resolution.
  • Willing to work in shift schedules.

If you think you're the right fit, you can apply here

or send your CV to email

Subject : LinkedIn_Call Center Staff_Name

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