AI & IT System Supervisor

1 week ago

Surabaya, East Java, Indonesia PT Dream Dare Discover Full time 15,000,000 - 30,000,000 per year

About Us

Zuma is not just a lifestyle sandals brand with branches across Indonesia — we're a fast-growing retail company with a vision to build a strong digital backbone for the future. For us, technology is the key to making work more efficient, transparent, and data-driven. That's why we're looking for a Supervisor – AI & IT Systems to help execute and manage our digital transformation initiatives across teams.

What You'll Do:

  • Implement and maintain company-wide digital systems (ERP, cloud, project management, knowledge base).
  • Automate workflows using tools like Zapier, Make, n8n, or simple scripts to reduce manual work.
  • Integrate and optimize AI tools (ChatGPT, AI analytics, generative AI) into daily operations.
  • Connect and unify cross-department data (sales, inventory, HR, marketing) into a source of truth.
  • Train and support ±30–50 staff to use digital tools effectively.
  • Ensure data accuracy and produce actionable insights through dashboards or reports.
  • Document systems and SOPs, and coordinate with vendors or IT partners when needed.

What We're Looking For:

  • 2–4 years of experience in Business Systems, IT Automation, System Analysis, Data, or AI Tools.
  • Strong knowledge of ERP, Notion/Confluence, and Trello/Asana/Jira.
  • Hands-on experience with automation & integrations (Zapier, Make, n8n, API/JSON, webhook).
  • Familiarity with AI tools & APIs (ChatGPT API, AI analytics, generative AI).
  • A systematic thinker who builds practical, well-structured solutions.
  • Excellent communication & training skills for non-technical users.
  • Bonus points for: SQL / advanced spreadsheets, basic data security & access management, or retail/omnichannel experience.

The Right Vibe:

  • Tech explorer → curious and excited to try new AI or automation ideas.
  • Business-minded → understands that systems must drive profit and efficiency.
  • Problem solver → quick to find root causes and implement solutions.
  • Simplifier → builds tools people want to use.
  • Change driver → inspires others to embrace digital transformation.

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