Head of Hospital Admissions

2 days ago


North Jakarta Jakarta, Indonesia PT Mandaramedika Utama Full time

Qualifications


• Bachelor's degree in Hospital Administration, Business Administration, Management, or related field.


• Minimum 2 years of experience in hospital admissions, patient access, or front-office operations.


• Minimum 2 years of a supervisory or managerial role in healthcare industries.


• Strong knowledge of hospital information systems, insurance processes, and admission protocols.


• Exceptional communication and interpersonal skills with a hospitality mindset.


• Strong leadership, team motivation, and service-orientated.


• High attention to detail, problem-solving ability, and professionalism under pressure.

Job Descriptions


• Manage daily operations for outpatient, inpatient, emergency, and pre-admission registration.

  • Lead and supervise the Admissions team to ensure smooth and efficient patient registration processes.


• Oversee accuracy of patient data entry, insurance verification, and required documentation.


• Monitor patient flow and implement solutions to reduce waiting time and service bottlenecks.


• Ensure compliance with hospital SOPs, regulatory requirements, and data confidentiality standards.


• Handle escalated patient inquiries, complaints, and service recovery cases.


• Coordinate with Nursing, Finance, Insurance, IT, and other departments to support seamless patient experience.


• Review and improve workflows, including queueing systems and digital registration processes.


• Prepare reports on admissions volume, performance indicators, and team productivity.


• Train, mentor, and evaluate staff to maintain high service and operational standards.



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