Technical Writer

6 days ago

Jakarta, Jakarta, Indonesia PT. Aigen Global Teknologi Full time 2,000,000 - 5,000,000 per year

Technical Writer

Lokasi: Jakarta

Tipe: Full-time

Deskripsi Pekerjaan

Kami mencari Technical Writer yang berpengalaman untuk bergabung dengan tim Technology & Digital Banking. Anda akan bertanggung jawab dalam penyusunan berbagai dokumentasi teknis yang akurat, jelas, dan mudah dipahami oleh pengguna internal maupun eksternal.

Posisi ini akan berkolaborasi dengan tim Developer, Product Owner, QA, Security, dan Project Manager untuk memastikan seluruh dokumentasi teknologi di bank tersusun dengan baik serta menunjang proses operasional dan implementasi.

Tanggung Jawab

  • Membuat dan mengembangkan Technical Documentation untuk sistem, layanan, dan aplikasi perbankan.
  • Menyusun dan memperbarui API Documentation (REST/SOAP), termasuk payload, parameter, flow, dan contoh penggunaan.
  • Membuat User Manual, SOP, dan Guideline untuk berbagai pengguna (end user, admin, internal team).
  • Melakukan content creation untuk materi internal (knowledge base, FAQ, infotainment digital).
  • Menyusun dokumentasi proyek, seperti FSD/BRD, integration guide, dan release notes.
  • Melakukan editing & review terhadap dokumen yang dibuat oleh tim lain agar konsisten dan sesuai standar perusahaan.
  • Mampu membuat visual communication seperti diagram alur, sequence diagram, arsitektur, atau ilustrasi teknis lainnya.
  • Menjaga standar dokumentasi bank agar up-to-date, konsisten, dan mudah dipahami.
  • Berkoordinasi dengan tim pengembang untuk memahami fitur dan proses teknis sebelum membuat dokumentasi.

Kualifikasi

  • Pendidikan minimal S1 (Teknik Informatika, Sistem Informasi, Ilmu Komunikasi, atau bidang terkait).
  • Pengalaman minimal 1–3 tahun sebagai Technical Writer, terutama di industri perbankan, fintech, atau IT.
  • Memiliki kemampuan menulis dokumentasi teknis secara jelas dan terstruktur.
  • Menguasai penyusunan dokumentasi seperti API spec, User Guide, SOP, FSD, dan flow sistem.
  • Terbiasa menggunakan tools seperti:
  • Confluence / Notion
  • Postman / Swagger
  • / Figma / Miro
  • MS Office / Google Docs
  • Memahami konsep REST API, alur integrasi, dan SDLC.
  • Memiliki kemampuan desain dasar untuk membuat ilustrasi atau diagram teknis.
  • Teliti, detail-oriented, komunikatif, dan mampu bekerja dalam tim.

Job Types: Full-time, Contract

Contract length: 6 months

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