Information Technology Help Desk

1 week ago

South Tangerang, Banten, Indonesia PT DFI Retail Nusantara Tbk Full time 4,000,000 - 8,000,000 per year

Requirements:

  • Minimum Bachelor's degree in Computer Science, Information Systems, or related field
  • 1–2 years of experience as IT Support, Helpdesk, or Technical Support (preferably from retail or multi-site environment)
  • Willing to work in shifts and provide onsite support (Store, DC, Head Office)
  • Strong communication skills, both verbal and written, in English and Bahasa Indonesia
  • Customer-oriented, patient, and professional when handling issues via phone or onsite
  • Detail-oriented with strong analytical skills to identify and prioritize technical issues
  • Proactive and reliable, especially in supporting new store setups or during system downtime

Job descriptions:

  • Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
  • Log, categorize, and prioritize all IT incidents and service requests in the helpdesk system.
  • Diagnose and resolve technical hardware and software issues (PC, printer, POS, scanner, etc.).
  • Escalate unresolved or complex issues to Level 2/3 support or relevant IT teams (include external parties).
  • Provide remote and onsite support (Head Office, Warehouse, and Store locations).
  • Support IT setup for new store openings, relocations, and renovations.
  • Provide assistance during store operations (e.g., POS issues, system login problems, price update delays).
  • Prepare periodic reports (incident trends, resolution time, system downtime).

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