reservation & e-commerce specialist
2 weeks ago
Agmakina Group is looking for a hybrid Reservations & E-Commerce profile to join our team full-time and on-site in Uluwatu, Bali, managing bookings, customer enquiries and online distribution channels.
Key Responsibilities
- Manage bookings and customer enquiries (email, phone, website, social media)
- Provide pre-arrival and post-booking customer support
- Full management of OTAs , Expedia, Airbnb, Agoda, etc.)
- Update availability, rates and restrictions across all channels
- Optimize online sales performance and direct booking conversion
- Coordinate with Revenue and Operations teams
- Handle cancellations, modifications and customer issues
Ideal Profile
- Previous experience in Reservations / Booking Management
- Solid knowledge of OTAs and channel managers
- Strong E-Commerce and online sales mindset
- Customer-oriented, proactive and well organized
- Excellent communication skills
Nice to Have
- Experience in hospitality (hotel, serviced apartments, vacation rentals)
- Basic knowledge of Revenue Management
- Experience with PMS, CRS and channel managers
- Fluent English (additional languages are a plus)
Location: Uluwatu, Bali
Job Type: Contract
Contract length: 12 months
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