reservation & e-commerce specialist

2 weeks ago


Kabupaten Badung, Bali, Indonesia AGMAKINA REAL ESTATE MANAGEMENT Full time

Agmakina Group is looking for a hybrid Reservations & E-Commerce profile to join our team full-time and on-site in Uluwatu, Bali, managing bookings, customer enquiries and online distribution channels.

Key Responsibilities

  • Manage bookings and customer enquiries (email, phone, website, social media)
  • Provide pre-arrival and post-booking customer support
  • Full management of OTAs , Expedia, Airbnb, Agoda, etc.)
  • Update availability, rates and restrictions across all channels
  • Optimize online sales performance and direct booking conversion
  • Coordinate with Revenue and Operations teams
  • Handle cancellations, modifications and customer issues

Ideal Profile

  • Previous experience in Reservations / Booking Management
  • Solid knowledge of OTAs and channel managers
  • Strong E-Commerce and online sales mindset
  • Customer-oriented, proactive and well organized
  • Excellent communication skills

Nice to Have

  • Experience in hospitality (hotel, serviced apartments, vacation rentals)
  • Basic knowledge of Revenue Management
  • Experience with PMS, CRS and channel managers
  • Fluent English (additional languages are a plus)

Location: Uluwatu, Bali

Job Type: Contract

Contract length: 12 months



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