IT Helpdesk

**Job Requirements – IT Helpdesk (Min. 1 Year Experience)

1. Education & Background**

2. Minimum S1 in Information Technology, Computer Science, Information Systems, or related fields.

3. Minimum
   1 year experience
   as IT Helpdesk/Technical Support/Service Desk.

2. Technical Skills

• Familiar with
  Windows OS
  , basic Linux/Mac troubleshooting is a plus.
• Understanding of
  network fundamentals
  (LAN, WAN, IP Addressing, Wi-Fi).
• Able to troubleshoot
  PC/laptop hardware
  , printer, and peripheral issues.
• Experience with
  ticketing systems
  (e.g., Jira, Freshdesk, OTRS) is preferred.
• Basic understanding of
  Active Directory
  , user account management, and permissions.
• Knowledge of
  Office 365 / Google Workspace
  support (email, login issues, etc.).
• Able to perform
  software installation, configuration, and updates
  .
• Understanding basic
  cybersecurity awareness
  (phishing, antivirus, access control).

3. Soft Skills

• Strong communication skills and customer service mindset.
• Able to work in a team and handle multiple tasks under pressure.
• Problem-solving skills with logical and structured thinking.
• Willing to learn and adapt to new technologies.

4. Job Responsibilities (Optional – Include if needed)

• Provide
  first-level technical support
  to internal users via phone, chat, or email.
• Troubleshoot issues related to
  hardware, software, and network connectivity
  .
• Maintain and update
  IT documentation
  , asset inventory, and helpdesk reports.
• Escalate unresolved issues to the appropriate IT team.
• Ensure all support requests are resolved within agreed
  SLA
  .