IT Incident

2 days ago

Jakarta, Jakarta, Indonesia PT Allo Bank Indonesia, Tbk Full time 800,000 - 1,200,000 per year

Key Responsibilities :

  • Monitor IT systems proactively and respond to alerts or issues.
  • Handle incident reports from Customer Service/Call Center within SLA.
  • Escalate recurring or complex issues to Problem Management.
  • Prepare incident reports, including real-time reporting for critical incidents.
  • Document all incidents clearly and store them for reference and compliance.
  • Support scheduled batch jobs and manual jobs.
  • Work with internal teams and vendors to ensure smooth service recovery.

Requirements :

  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 1–3 years of experience in IT Support, IT Operations, or Incident Management.
  • Basic knowledge of Incident Management (ITIL Foundation is a plus).
  • Familiar with ticketing systems, SLA, and monitoring tools.
  • Good communication and teamwork skills.
  • Willing to work on shift/rotation basis to support 24/7 operations.
  • Problem-solving mindset and ability to work under pressure.

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