Sales Supporting Manager

3 days ago

Jakarta, Jakarta, Indonesia PT Coway International Indonesia Full time

Main Responsibilities

  1. Lead and manage the DS. Support team, ensuring KPI performance achievement across sales operations and organization support.
  2. Drive process innovation, efficiency, and standardization in sales support activities across HQ and branches.
  3. Monitor and track project progress, ensuring alignment with sales department objectives.
  4. Oversee recruitment, activation, and evaluation of Health Planners (HP), HM, SM, and GM (All Levels of Organization)  in collaboration with DST (Organization).
  5. Manage corporate support functions, including booth performance, B2B requisitions, and sales orders verification processes.
  6. Provide regular reporting on team performance, sales support operations, and proposed budget utilization.
  7. Ensure coordination and collaboration with DS. Planning and DS. Organization teams for seamless sales operations.

Team & Scope of Work

  • Supervise functions including:

  • Operation Management (Branch & HQ sales admin, SOP management, demo tools, booth organization)

  • Corporate & B2B Support (Corporate requisitions, sales verification, performance reporting)
  • Org. Management (Recruitment, activation, promotion/demotion programs, evaluation)
  • Branch Sales Admin across regional offices (Bandung, Medan, Surabaya, Semarang, etc.)

Ad-Hoc & Leadership Duties

  1. Act as team coach and mentor, developing second liners and ensuring role coverage for absent/vacant positions.
  2. Represent DS. Support in cross-department collaboration and project initiatives.
  3. Propose and implement process improvements to strengthen sales support and organization management.
  4. Supporting for any relocation/improvements of sales office place/organization meeting point.

Roles & responsibilities

  • Weekly & monthly DST performance reports.
  • Verified and accurate operational reports from branches (sales orders, SLA, corporate issues).
  • Monthly DST KPI Meeting facilitation.
  • Coaching and performance review of DST Organization team.
  • Continuous process improvements in DST support functions.

Requirements

  • Bachelor's degree in Business Administration, Management, or related field (Master's/MBA preferred).
  • Minimum 10 years of experience in sales operations, business support, or organizational management and development.
  • Proven experience in leading and managing teams with diverse roles (sales admin, performance analysis, corporate support, etc.).

  • Experience in direct selling, FMCG, or similar industries is a strong advantage.

  • Strong leadership and people management skills with the ability to coach and develop team members.

  • Analytical mindset with expertise in KPI monitoring, performance reporting, and data-driven decision-making.
  • Strong process improvement and innovation skills, with the ability to streamline sales operations.
  • Excellent communication, negotiation skills & collaboration skills for cross-department coordination.
  • Proficiency in Microsoft Excel, PowerPoint, and reporting tools (dashboard/BI preferred).
  • Problem-solving ability with a proactive and results-oriented mindset.

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