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Supervisor Of Service Center

2 weeks ago

Jakarta, Jakarta, Indonesia PT. Octa Utama OXONE Full time

Tanggung Jawab Utama

  • Mengawasi dan mengelola tim layanan pelanggan, memastikan standar layanan yang konsisten dan tinggi.
  • Memberikan pelatihan, bimbingan, dan dukungan kepada agen layanan pelanggan untuk meningkatkan keterampilan dan kinerja mereka.
  • Memantau dan menganalisis metrik kinerja tim, seperti waktu tunggu, kepuasan pelanggan, dan tingkat resolusi masalah, untuk mengidentifikasi peluang perbaikan.
  • Menjadi penghubung utama antara tim layanan pelanggan dan manajemen, menyampaikan umpan balik dan usulan perbaikan.
  • Memastikan kepatuhan terhadap prosedur, kebijakan, dan praktik terbaik layanan pelanggan.
  • Memastikan administrasi yang berhubungan dengan Service Center berjalan dengan lancar.

Kualifikasi :

  • Minimal 1 tahun pengalaman sebagai supervisor atau team leader di bidang serupa.
  • Berpengalaman menangani keluhan pelanggan di bidang Elektronik / Home appliances lebih di utamakan.
  • Kemampuan kepemimpinan yang kuat, dengan keterampilan komunikasi dan interpersonal yang unggul.
  • Pemahaman yang mendalam tentang proses dan prosedur layanan pelanggan, serta kemampuan untuk mengidentifikasi dan mengatasi masalah.
  • Memahami Microsoft World dengan baik.
  • Kemampuan untuk bekerja dalam lingkungan yang dinamis dan berorientasi pada hasil.