Quality Assurance

4 days ago

Jakarta Metropolitan Area, Indonesia Cartrack Full time $25,000 - $50,000 per year

We are a world-leading smart mobility SaaS tech company with almost 2,000,000 active users and were looking for a
Quality Assurance for Telemarketing
to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

  • Assess and rate inbound and outbound "sales" calls according to company quality standards.
  • Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
  • Provide concise feedback with advisable reply and valuable action plan.
  • Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
  • Provide consolidated feedback to managers and supervisors on a daily and weekly basis.

Requirements

  • Diploma or Bachelors Degree Holder.
  • Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
  • Owns a deep understanding on Sales Metrics, Model and Structures.
  • At least 3 years of experience in auditing sales calls and coaching agents.
  • Fluent in English is a must
  • Attention to Detail
  • Analytical Skills
  • Coaching Skills
  • Listening Skills and is Objective

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