Global Contact Center

Location:
TP Bali Site

Onboarding Date:
Monday, 23rd February 2026

Job Description

Join a global contact center in Bali and deliver high-quality customer service for an international hospitality brand. We are looking for English-speaking professionals to support customer interactions across multiple communication channels.

Responsibilities

• Handle inbound and outbound customer inquiries via phone and email in a professional manner.
• Provide accurate and detailed information regarding hotel services, reservations, and policies.
• Upsell and promote properties or services within the hotel group to potential and existing customers.
• Ensure customer satisfaction by delivering friendly, efficient, and solution-oriented service.

Qualifications

• Minimum education: Diploma (D3) in any major.
• 2–3 years of experience in Contact Center/Call Center, Customer Service, or Sales.
• Fluent in English with strong verbal and written communication skills.
• Highly communicative, customer-oriented, and service-minded.
• Willing to work in shifts, including weekends and public holidays.
• Open to candidates with disabilities (must be able to see, speak, and type).