Dispatcher Officer

6 days ago

Bandung, West Java, Indonesia FIBERSTAR (PT. Mega Akses Persada) Full time 6,000,000 - 8,000,000 per year

  • Deskripsi Pekerjaan :

  • Mengontrol dan implementasi semua Order yang ada di tim Operation

  • Melakukan proses follow up Order agar dikerjakan dan selesai sesuai SLA
  • Melakukan proses validasi status Order sebelum dilakukan close Order di system
  • Melakukan filtering Order yang masuk salah satunya untuk menghindari Order Same Case yang Double Escalate ke FOP
  • Secara rutin akan melakukan crosscheck status Order
  • Merekap data terkait Order pada format yang disepakati di Ms. Excel
  • Melakukan Rekonsiliasi Data

  • Kualifikasi Pekerjaan :

  • Min. pendidikan D3

  • Minimal 1 tahun pengalaman di industri telekomunikasi
  • Memahami basic Fiber Optic serta analisa dalam permasalahan gangguan fiberoptic untuk eskalasi langsung tiket gangguan dari customer
  • Mampu menggunakan Microsoft Office
  • Bersedia bekerja dalam sistem shifting (termasuk di Hari Raya)
  • Memiliki karakter melayani & skill berkomunikasi yang baik
  • Bersedia jam kerja shifting
  • Penempatan : Bandung

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