Customer Escalation Supervisor

7 days ago


Pontianak, West Kalimantan, Indonesia UOB Full time 900,000 - 1,800,000 per year

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description
Contact Center Services (Retail) is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Contact Center Service area specializes in daily operations of inbound contact center service efforts, answering customer inquiries, processing transactions, troubleshooting problems, and identifying opportunities to refer or sell additional products or services based on the customer needs.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements
Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference



  • Pontianak, West Kalimantan, Indonesia SupportYourApp Full time $30,000 - $60,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Area Sales Manager

    1 week ago


    Pontianak, West Kalimantan, Indonesia Advan Indonesia Full time 6,000,000 - 8,000,000 per year

    Qualifications :Minimum D3/Bachelor's Degree (S1) from any major. (Management, Marketing, or Business major preferred).Minimum 1-3 years of experience as a Sales Supervisor or Area Sales Manager in the Retail/Electronics industry.Strong knowledge of market & pricing strategies.Excellent communication, negotiation, and relationship-building skills.Proficient...


  • Pontianak, West Kalimantan, Indonesia UOB Full time $400,000 - $800,000 per year

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Pontianak, West Kalimantan, Indonesia UOB Full time $60,000 - $80,000 per year

    About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Beauty Advisor

    7 days ago


    Pontianak, West Kalimantan, Indonesia BeautyHaul Full time 3,999,000 - 6,000,000 per year

    Beautyhaul is one of the fastest-growing beauty companies in Indonesia that aspires to be the largest vertically integrated beauty ecosystem from supply to retail. Due to its exponential growth, the company has attracted investment from a reputable investor, Sequoia Capital.Our first brand ''Somethinc'' was founded in 2019, and is currently the #1 skincare...


  • Pontianak, West Kalimantan, Indonesia LILT AI Full time 120,000,000 - 240,000,000 per year

    About LILTAI is changing how the world communicates — and LILT is leading that transformation.We're on a mission tomake the world's information accessible to everyone, regardless of the language they speak. We use cutting-edgeAI, machine translation, and human-in-the-loopexpertise to translate content faster, more accurately, and more cost-effectively...


  • Pontianak, Indonesia SMART Agribusiness and Food Full time

    Job Description Summary: Perform and execute sales distribution strategy activities to achieve sustainable target fulfillment, volume growth, distribution, product penetration Job Description: - Prepare sales documents such as Offering Letter, Selling Contract, Delivery Order, Response to Consumer Claims etc. to customers and related parties within the...

  • Service Supervisor

    19 hours ago


    Pontianak, Indonesia Rentokil Initial Full time

    Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and...


  • Pontianak, Indonesia PT Coolvita Maju Sehat Full time

    1. Oversee sales representatives and their assigned areas 2. Manage distribution channels 3. Plan and implement promotions 4. Generate sales reports 5. Maintain good relations with clients 6. Develop sales strategies 7. Monitor sales performance and productivity 8. Ensure products are displayed correctly 9. Ensure customers receive good service 10. Take...

  • Career Festival

    1 week ago


    Pontianak, Indonesia ID-PANAMAS Full time

    **[ONLY FOR UNIVERSITAS TANJUNGPURA CAREER FESTIVAL PARTICIPANTS]** **BE A PART OF A REVOLUTIONARY CHANGE!** At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll...