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Support Staff

4 hours ago

Jakarta, Jakarta, Indonesia IFT Group Full time

Position
: Support Staff

Placement
: PT Gema Inovasi Teknologi (GIT)

Location
: South Jakarta

Responsibilities
:

  • Provide operational support for StarConnect application products and post–go-live projects
  • Handle daily application support activities and assist users in resolving technical issues
  • Coordinate with internal teams to ensure smooth system operations and service continuity
  • Monitor incoming support requests and ensure timely follow-up and resolution
  • Maintain documentation and assist with reporting related to support activities

Qualifications
:

  • Bachelor's degree (S1) in Information Technology, Computer Engineering, Computer Science, Information Systems, or a related field
  • Basic background or competency in IT and application support
  • Comfortable working with digital applications and computer-based systems
  • Strong communication, interpersonal, and problem-solving skills
  • English proficiency (active or passive)
  • Owns a personal laptop for daily work activities