CRM Agent/Costumer Service

3 days ago

Madiun, East Java, Indonesia Respiro Indonesia Full time

We are seeking a detail-oriented and proactive individual to join our team as a
Costumer Relationship Management Agent/Costumer Service at Respiro Indonesia.

This is a
Shifting/Remote Job - WFA
.
(The first and second shift is required to be present at the office)

Key Responsibilities:

  1. Confirm customer payments and verify proof of transfers.
  2. Check shipment tracking numbers and monitor delivery progress.
  3. Oversee and ensure accuracy in the order packaging process for both website and marketplace platforms.
  4. Handle product exchanges (article/size/color) before shipment.
  5. Manage product exchanges (article/size/color) through marketplace channels.
  6. Support and coordinate bulk purchase orders.
  7. Manage and process purchases made through WhatsApp.

Qualifications:

  1. Strong communication and interpersonal skills.
  2. Proven experience in
    sales or customer service.
  3. Able to stay online and responsive during assigned working hours.
  4. Excellent attention to detail and organizational skills.
  5. Proficient in using relevant digital tools and software.
  6. Strong analytical thinking and project management abilities.
  7. Educational background in
    Marketing, Business, or related fields.