Commercial & Logistics Coordinator | Doka Indonesia

Doka is a world leader in providing innovative formwork solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 160 sales points and logistical facilities in over 60 countries, Doka has a high-performing  distribution  network  for  advice,  customer  service  and  technical  support  while  ensuring equipment is provided swiftly – no matter how big the project. Based from its headquarters in Amstetten, Austria, Doka employs 6,800 people worldwide and is a company of the Umdasch Group, which has stood for reliability, experience and trustworthiness for more than 150 years.

As a customer-focused organisation, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.

Recognised as the fourth most populous nation and third largest democracy, Indonesia is a country in rapid development. Equipped with a population of just under 250 million spread across an archipelago of 17,000 islands, Indonesia has witnessed extensive economic reform which has driven both its development and appeal as a destination for foreign direct investment.   

Supported by government-led policies on maintaining low interest rates, while enhancing bilateral cooperation, Indonesia's construction sector is evenly distributed between its civil and building sectors and is expected to witness a CAGR of 5.8 per cent from 2023 – 2026. With sustainability playing a more integral role in the country's national development, the government has also bolstered spending on green projects, with 47 being awarded in 2022 worth $10.7bn.  

Doka Indonesia is seeking a proactive and detail-oriented Commercial and Logistics Coordinator to support and enhance the company's commercial operations and logistics processes. The ideal candidate will contribute to efficient supply chain management, accurate order processing, and effective coordination between sales and logistics teams to ensure timely delivery and customer satisfaction. This role is key to maintaining smooth operational flow and supporting business growth within the construction formwork sector.

If you are passionate about your work, have an inner drive to succeed and a desire to learn and grow from your experience, this could be the perfect next challenge for you.

Reporting to the Country Manager Doka Indonesia, this role requires an enthusiastic individual who is passionate about driving seamless collaboration across departments, optimizing logistics workflows, and delivering exceptional service to clients. The ideal candidate will demonstrate strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment to contribute to the company's overall success.

Commercial

• Responsible for the coordination and control of order cycles and deliveries.
• Check conformity of offer versus Letter of Purchase orders (LPO) from clients.
• Ensure accurate invoicing and resolving of credit requests arising during the project period.
• Ensure clients' enquires are managed in a timely manner
• Check material list availability & timely communication to logistics department.
• Ensure client satisfaction by professionally coordinating all deliveries/returns.
• Ensure accurate and correct handling of Discos II (in-house order processing system)
• Adhere to reporting deadlines.
• Create and file all related correspondences and reports.

Logistics

• Ensure efficient execution of imports (including monitoring and local clearance)
• Coordinate inbound and outbound container shipments with yard operations
• Create relevant documentation (pro-forma invoices, packing lists, CoO) for exports
• Ensure correct customs duty payments for shipments leaving Indonesia borders
• Organise and monitor external reconditioning of Doka material
• Archive all import, export and purchasing documents
• Check invoices and posting in Discos II (including allocation of clearing charges)
• Coordinate and manage deviations including creation of complaints and follow-up
• Support month-end closing (e.g. customs duty calculation, invoice posting)
• Execute administrational logistics tasks as and when required
• Support the annual full stock take
• Other tasks upon request of Country Manager Doka Indonesia

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related studies.
• Minimum 5 years of experience in in the related position. Working experience in construction industry is a plus.
• Strong understanding of commercial and logistics processes, inventory management, and order fulfillment.
• Analytical skills and technical proficiency.
• Excellent organizational and multitasking abilities with strong attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook) and familiarity with ERP or logistics software is a plus.
• Good communication and interpersonal skills to coordinate effectively with internal teams and external partners.
• Ability to work under minimum supervision, meet deadlines, and adapt to changing priorities.
• Proactive, problem-solving mindset with a focus on continuous improvement.
• Excellent proficiency in English and Bahasa Indonesia (both written and spoken).