Staff Universal Banker

4 days ago

Surabaya, East Java, Indonesia HSBC Full time

Some Careers Shine Brighter Than Others.
If you're looking for a career that will help you stand out, join HSBC and fulfill your potential.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an ambitious individual to join this team in the role of
Staff Universal Banker.
Responsibilities

  • To provide excellent service through introducing appropriate bank services / products to customers' queries.
  • To perform other operational duties and work as support function.
  • Offer a number of product promos and existing products directly to customers.
  • Conducting HSBC's cross sell product to existing customers.
  • Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
  • Implement administrative follow-up process on products approved by customers.
  • Record and follow up any complaints submitted by the customer.
  • Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

Requirements

  • Indonesia Citizen only.
  • Bachelor DegreeFresh graduates are welcome.
  • Having experience as Admin Staff would be an advantage.
  • Good communication skillProficiency in English and Computer Literate.
  • Able to work under pressure.

You'll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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