Ecommerce Specialist

Company Description

PT SANGO CERAMICS INDONESIA is a vertically integrated and self-sustaining company specializing in furniture and ceramic products. Beyond its core production capabilities, the company has advanced into metal casting, powder coating, electro-plating, and silk screening to deliver exceptional, trend-forward, and competitively priced products. Headquartered in Semarang, Central Java, Indonesia, PT SANGO CERAMICS INDONESIA is committed to innovation and quality in all facets of manufacturing. The company is renowned for its dedication to producing high-quality, market-relevant items for diverse industries.

Role Description

This is a full-time on-site position based in Semarang, Indonesia, for an Ecommerce Specialist. The Ecommerce Specialist will manage online sales platforms, ensure product listings are optimized, oversee digital marketing campaigns, and analyze sales data to enhance customer acquisition and retention strategies. The role also involves collaborating with cross-functional teams, monitoring market trends, and providing excellent customer service support to improve the online shopping experience.

We are seeking a proactive and detail-oriented
E-commerce Specialist
to manage and optimize our online presence across multiple platforms. This hands-on role focuses on driving sales, enhancing platform performance, and ensuring an exceptional customer experience. You will be instrumental in implementing campaigns, optimizing product listings, and analyzing data to support growth initiatives.

Key Responsibilities:

• Manage and update product listings, descriptions, visuals, pricing, and inventory across e-commerce platforms (Shopee, Lazada, TikTok, etc.).
• Execute and monitor marketing campaigns, seasonal promotions, and platform features to drive traffic, engagement, and sales.
• Analyze sales data, traffic metrics, and customer behavior to identify opportunities and optimize performance.
• Collaborate with design and content teams to create engaging visuals, banners, and promotional materials.
• Handle day-to-day order management, returns, refunds, and customer inquiries to ensure smooth fulfillment and excellent customer experience.
• Monitor competitor activity and market trends to support strategic decisions and identify growth opportunities.
• Assist with live streaming or social commerce initiatives to boost product visibility and engagement (if applicable).

Requirements:

• 2–4 years of experience in e-commerce, digital marketing, or online retail.
• Hands-on experience with e-commerce platforms and marketplace tools.
• Knowledge of digital marketing tools, platform ads, and social media advertising (Meta Ads, TikTok Ads, Google Ads).
• Strong analytical skills to interpret data and provide actionable insights.
• Detail-oriented, results-driven, and able to manage multiple tasks simultaneously.
• Excellent communication and collaboration skills.
• Experience in live commerce or social commerce is a plus.