Reservation

3 days ago

Kuta, Bali, Indonesia PT Situjujur Nusantara Sejahtera Full time

Job description

Reservation Staff

Surya Bintang Adventures

Placement: Payangan (Ubud) & Nusa Dua (Kuta Selatan)

As a Reservation Staff member, you will be responsible for managing booking inquiries, handling reservations efficiently, and providing exceptional support to our customers throughout their booking journey. We are seeking a detail-oriented and customer-focused individual with strong communication and organizational skills.

Key Responsibilities:

  • Handle reservation requests via email, phone, and online platforms in a timely and professional manner
  • Provide accurate information about products, services, availability, and pricing
  • Confirm bookings and issue relevant documentation (e.g., invoices, confirmation letters)
  • Maintain and update the reservation system and customer database
  • Coordinate with the operations and sales teams to ensure seamless service delivery
  • Respond to customer inquiries, changes, or cancellations efficiently
  • Monitor booking trends and report any issues or irregularities to management
  • Ensure all bookings adhere to company policies and standards

Qualifications:

  • Proficient in English, both spoken and written
  • Previous experience in reservations, hospitality, or customer service is preferred
  • Excellent attention to detail and accuracy in data handling
  • Strong interpersonal and communication skills
  • Ability to multitask and work under pressure
  • Tech-savvy and comfortable using booking software
  • Proactive, reliable, and organized

What You Will Get

  • BPJS Kesehatan & BPJS Ketenagakerjaan
  • Performance bonus
  • Career growth opportunities

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