Customer Service

6 days ago

Kebon Jeruk Jakarta, Indonesia PT.......................................... ........................................... . Full time

About Us
PT Kharisma Catur Mandala (Duitku) is a growing fintech company that helps businesses across Indonesia accept and manage digital payments easily and securely. As a licensed payment gateway and disbursement provider, we integrate multiple payment methods—such as e-wallets, virtual accounts, bank transfers, and cards—into one seamless platform. We are driven by innovation, teamwork, and a mission to empower merchants with reliable and transparent financial technology.

Why DUITKU?

  • Be the heartbeat of our systems: Manage, monitor, and optimize our tech environment.
  • Impactful work: Make a tangible difference with projects that matter.
  • Growth-centric: Ongoing learning opportunities to fuel your career trajectory.
  • Flex perks: Competitive salaries, comprehensive benefits, and wellness programs.
  • Culture of collaboration: Join a team where your voice is heard and valued.

About The Role
We are seeking a detail-oriented and reliable Customer Service to join our team.

Customer Service is any activity intended to provide satisfaction through good service. The services provided include receiving complaints and assisting Customers in solving their problems. A Customer Service must be good at finding solutions to solve problems faced by Customers.

Duties
The primary responsibility of this role will be to update and maintain information in our company databases and computer systems. The duties will include:

  • Promptly addressing and resolving customer complaints with efficiency and professionalism.
  • Providing comprehensive assistance and effective solutions to customer inquiries and challenges.
  • Conducting thorough validation activities to ensure accuracy and completeness in issue resolution.
  • Collaborating with cross-functional teams to optimize and elevate customer support processes.
  • Proactively identifying opportunities for improvement in customer service procedures and suggesting enhancements.

Minimum Qualifications

  • Diploma's / Bachelor's degree in any field.
  • 1–3 years of experience in customer-related services.
  • Strong team player with a diligent, friendly, and honest approach.
  • Excellent communication skills and a knack for creative problem-solving.
  • Meticulous attention to detail in all tasks.
  • Demonstrated responsibility and reliability in previous roles.
  • Flexibility to work shifts and nights to ensure comprehensive customer support.

Preferred Qualifications

  • Good communication skills.
  • Proficiency in computer operation.
  • Fluency in English, both oral and written.

Why Join Us?
Based in Jakarta, we offer a competitive package, as well as the opportunity to work with a team of talented and experienced professionals, gain networking opportunities with them and opportunity for a full time position subject to performance.

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