Account Executive

3 days ago

Batam, Riau, Indonesia GOTO Group Full time

About the Role

Account Executives play a key role in driving sustainable revenue growth through merchant development. You'll build partnerships, offer consultative solutions, onboard new merchants, and address their evolving needs. The role also involves identifying new business opportunities, monitoring market trends, supporting local sales initiatives, and ensuring smooth operational and administrative processes — all while continuing to sharpen your commercial and relationship-building skills.

What You Will Do
    • Reached sales goals with assigned merchant leads by using Motion Standard and Virtual Engagement.
  • Proactively present solutions and conduct regular business reviews to help merchants expand their business through consultative selling.
  • Support merchants by identifying and resolving issues, including those related to merchant-funded promotions and advertising, troubleshooting, and modifying documentation or adding new outlets, entities, or brands.
  • Developing Joint Business Plan as collaborative action to grow merchants in the respected portfolio as the future growth driver.
  • Actively observe competitor movements and market movements.
  • Canvass regularly and onboard new merchants to increase market penetration.
  • Support the city's key initiatives, including Merchant Partnership, Assortment, and Merchant Spending.
  • Ensure timely submission and administration of advertisements, promotions, agreement changes, and additional outlets, including merchant complaints. Always report to the Area Sales Manager and seek assistance from the appropriate Person In Charge.
  • Develop skills, learn about new products, and attend training regularly.
What You Will Need
    • Holds a Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
  • At least 2 years of relevant experience, preferably in a top 5 FMCG, telecommunications, or tech company, with over 1 year spent in a representative area and possessing a strong network and knowledge of the region.
  • Demonstrates strong business sense with a solid understanding of markets, customers, and competitors.
  • Has existing relationships or the ability to bridge, develop, and maintain good relationships with key partners.
  • Possesses excellent communication and negotiation skills.
  • A fact-based, number-oriented individual who can interpret data effectively to make data-driven decisions.
  • Comfortable working under pressure in fast-paced and ambiguous environments, with a self-motivated and results-driven approach.
  • Willing to be placed in any location within Gojek's area of operations.

About the Team

As an Account Executive, you'll report to the Area Sales Manager and operate within a designated area under the Regional Operations team. You'll work closely with the Regional Sales team, including Merchant Strategy and Sales Support, and collaborate across streams such as Operations and User Growth to optimize results.

Your main focus will be building strong relationships with assigned merchants — visiting regularly to understand their needs, provide tailored advice, and help them grow their business.

By joining us, you'll be part of a mission-driven team that values collaboration, celebrates growth, and strives to make a real impact for small and medium-sized businesses.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to "Empower Progress' by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.

About Gojek

Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

#LI-ONSITE

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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