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Account Retention Manager

2 weeks ago

Jakarta, Indonesia Palo Alto Networks Full time

Company Description
**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

Palo Alto Networks is the highest growing cybersecurity vendor in history. Underpinning this success has been the delivery of excellent products to businesses of all descriptions across the world. The role of Account Renewals Manager (ARM) is key to ensuring the success of Palo Alto Network’s rapidly expanding customer base. With goals and quotas aligned directly to customer retention, the ARM is an inside role which is central to positioning renewals and additional software and hardware to existing customers. Alongside this, the ARM works collaboratively with the channel to ensure that customers have a positive and successful experience with their Palo Alto Networks deployment.

**Your Impact**
- Identify and develop all renewal opportunities within an assigned sales territory, closing these, and seeking to cross-sell and upsell
- Proactively position the renewal of support contracts, subscriptions to software, hardware and any other items to customer and the channel partners who serve them to ensure these are completed prior to contract expiry
- Understand and be able to articulate the value propositions of maintaining up to date and optimized cybersecurity solutions to customer and partners
- Have a clear comprehension of the value propositions of Palo Alto Networks products and why customers should leverage these
- Be able to articulate the importance of customer retention and growth to partners within the channel
- Understand broader changes to technology, how these impact cybersecurity and be able to create opportunities confidently
- Submit accurate and on time forecasts for upcoming business through the CRM and other forecasting tools
- Assist with building and refining processes and best practices, within and outside the Renewals team
- Collaborate with field and other sales teams to assist with development and growth of new business opportunities

**Qualifications**:
**Your Experience**
- A team player who is driven by achieving goals and results
- Experienced in phone-based sales and marketing roles
- Proven track record of success in previous roles
- Able to convey the value propositions with confidence and clarity
- Flexible and can understand new concepts rapidly and articulate these
- Demonstrates analytical aptitude with an eye for detail and patterns
- An enthusiastic personality who can build relationships in a high-performance environment
- A strong communicator; fluent in English and excellent at writing
- Ability to converse in Bahasa Indonesia is preferable

Additional Information
**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.