Housekeeping Attendant
2 weeks ago
Summary
- Reports complaints or problems to Housekeeping Team Leaders/ Housekeeping Assistant Manager if no immediate solution can be found.
- Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
- Ensures a high level of product knowledge of hotel and local area.
- Ensures a high level of customer service is consistently maintained.
- Ensures a high level of security consciousness in his / her assigned area.
- Ensures the Housekeeping Team Leader/Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
- To be knowledgeable and promote/ up sell F&B outlets and other facilities/ programmers whenever opportunities arises.
- Complies with the Hotel policies and procedures relating to Housekeeping.
- Complies with all systems and procedures as laid down by the Rooms Division.
- Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
- Sort, count, fold, mark, or carry linens to the linen chute.
- Replenishes supplies such as drinking glasses and writing supplies.
- Sweeps, scrubs, and vacuums floor.
- Do project/special cleaning as assign.
- Cleans rugs, carpets, upholstered furniture, and draperies.
- Empties wastebaskets, and empties and cleans ashtrays.
- Cleans the bathroom, windows, mirrors, fixtures and equipment.
- Transports trash and waste to disposal area.
- Replenishes bathroom supplies.
- Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
- Cleans and maintains all supplies, equipment, storage rooms and service areas.
- Do touch up of guest rooms.
- Maintain service turndown and touch up of guest rooms.
- To daily vacuum the guest room corridors.
- To assist the preparation, delivery, set-up and remove cribs and other ad-hoc room set-ups.
- To assist Butlers in cleaning and transporting welcome tea facilities to the respective floors.
- To restock the floor pantries with sufficient amenities and supplies.
- To collect fruits and other VIP amenities and deliver to the floor.
- To freshen and report flower set-up that are withered at corridor.
- To receive clean and count clean room and F&B linen from outside contractor.
- To report any discrepancy of linen being delivered.
- To pack room linen and push to the respective floors.
- To “spring clean” rooms as assigned.
- Reports missing and damaged hotel property.
- Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
- Reports on repair and maintenance of guest rooms to Housekeeping Team Leader accordingly.
- Handles keys and ensures Security policies are adhered to.
**Qualifications**:
- Indonesian Nationality with a diploma in Hospitality or related field
- Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
- Previous pre-opening experience in Luxury Hotel or international experience are advantages
- Strong in leadership and business acumen
- Excellent English communication skills, strong guest service mindset and people management & development skills
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