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Technical Writer

3 weeks ago

Jakarta, Indonesia Code.id Full time

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.
- In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.
- Key Responsibilities
- Documentation Creation: Develop and maintain Business Requirement Document (BRD), Technical Specification Document (TSD), Functional Specification Document (FSD), User Guides / Manual Book, other technical documents to support External Projects.
- Content Development: Collaborate with Solution Engineers, Solution Implementors, Solution Tester and Project Managers to gather information, understand Project features/modules, and translate technical jargon into user-friendly language
- Editing and Proofreading: Review and edit documentation for clarity, grammar, and consistency. Ensure that documents adhere to company standards and style guides.
- Technical Understanding: Stay up-to-date with Officeless Operating System (OOS) - No Code Low Code Development Platform
- Feedback Incorporation: Collect and incorporate feedback from users and stakeholders to continuously improve the quality and usability of documentation.
- Documentation Tools: Utilize various tools and software for creating, managing, and publishing documentation, including content management systems and version control systems.
- Project Management: Manage multiple documentation projects simultaneously, ensuring that deadlines are met and quality standards are upheld.
- Minimum Qualifications: 2-5 years of experience in technical writing, preferably in IT or software development
- Excellent verbal and interpersonal communication skills to collaborate with developers, product managers, and other stakeholders
- Understanding of software development processes (e.g., Agile, DevOps).
- Basic coding knowledge or the ability to read code (e.g., Python, JavaScript) is a plus.
- Knowledge of markup languages (e.g., HTML, XML) or tools like Markdown.
- Familiarity with APIs and the ability to document them effectively
- Proficiency in creating manuals, user guides, FAQs, and API documentation