Chief Operating Officer
7 days ago
Responsible for and managing all operational aspects of programs undertaken by the company on behalf of its clients
- Strategic development of overall program operations services and including managing processes necessary for quality and profitable delivery of all operations related activities
- Overseeing and monitoring the collection of and, collating, tabulating, updating & storing data of such programs
- Overseeing and monitoring the fulfillment functions of all programs from sourcing, storing, distributing and reconciling stocks
- Overseeing and monitoring activities of call center agents and call center environments
- Identifies and provides standards for gathering information for use in trend analysis and reports information to company management
- Setting up of proper systems and processes to ensure the same is done seamlessly, on time in the most efficient manner
- Delivery of innovative process improvement solutions from concept through implementation
- Managing each program or project by creating project proposals, SOW, project plan with associated delivery
- People development and transfer knowledge to create bench strength
- Actively participate in team development, achieving dashboards and in accomplishing department goals and objectives
- Manages daytoday internal client requests and tickets raised by Customer Success teams
- Sets and manages internal client expectations and resolves issues raised by Customer Success teams
- Communicates effectively with internal teams to identify needs and evaluate alternative business solutions
- Continually seeks opportunities to increase internal team satisfaction and deepen agency client relationships
**Benefits**:
Must have experience as Chief Operating Office at least 5 years Understanding of business functions such as HR, Procurement, etc. Demonstrable competency in strategic planning and business development Working knowledge of data analysis and performance or operation metrics Working knowledge of IT or Business infrastructure Outstanding organizational and leadership abilities Excellent interpersonal and public speaking skills Aptitude in decisionmaking and problemsolving Excellent English skills
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