Customer Success Associate
2 weeks ago
Become a trusted advisor to our clients and ensure they are successful on our platform
Maintain high levels of customer engagement (including on-site metings) with a focus on customer satisfaction and loyalty
Provide on-the-spot onboarding and training to customers
Proactively spot and correct any issues that could affect customer satisfaction or retention
Faciliate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
Continually gather provide input on product roadmap
Bachelor's Degree in Management or Accounting
1 year of relevant experience
Prior experience in Customer Success or Equivalent history of increasing customer satisfaction, adoption and retention
Excellent problem-solving abilities and consultative skills
Loves working with client and thrives on customer satisfaction and loyalty
Diplomacy, tact, and poise under pressure when working through customer issues
Strong team player but still a self-starter
Understand the Banking/Fintech/payment market in Indonesia
Willing to work shifting and weekend
Willing to work shifting
Willing to work at Sunter Agung, Jakarta Utara
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