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[admf] IT Technical Support in Branch Sulawesi

2 weeks ago

Jakarta, Indonesia Mitra Integrasi Informatika Full time

Scope of Work

Business as Usual:

- Manage, maintain, and repair all problems related to technology experienced by users, both hardware (PC, Notebook, Printer, and Other End User Peripherals), software and standard Office Applications
- Collaboration with all parties in the process of analyzing obstacles or problems to get to the causes.
- Report all possibilities that will be potentially dangerous in the use of technology.

Support Go Live Application:

- Providing technology-related services for live project preparation starting from Operational Readiness Test ORT, UAT, outreach, cut off and others activity in Support Go Live Application
- Support during the live project.
- Supporting projects (business and regulatory projects) carried out at HO in the implementation stage for branches.

Personnel Specification:

- D3 Diploma or S1 Degree in Computer Science and Other Related Discipline Science
- Minimum Experience 1 Year in Desktop Support Engineer, IT Support Operation, IT Helpdesk
- Understand and be able to Troubleshoot related to IT Infrastructure such as End User Computing Devices, Network Devices, Server Room Devices, etc.
- Able to improve the SLA of technology-based (Ticketing Systems and Other Related Systems)
- Can perform tasks through remote processes and onsite visits to several branches.
- Having loyalty and a sense of responsibility in performing tasks
- Fast Learning, discipline, proactive attitude, and positive thinking
- Knowledge about Financing Company Business Process (Point Plus)
- Knowledge about ITIL or IT service Management concept (Certified is Point Plus)
- Can Join Quickly...