Quality Manager

2 weeks ago

Jakarta, Indonesia Marriott International, Inc Full time

**Additional Information**
**Job Number**25004234
**Job Category**Procurement, Purchasing, and Quality Assurance
**Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**Essential Experience**
- Experience and/or knowledge of hotel business.
- Ability to understand quality management practices and teaches to others.
- Ability to understand data collection methods.
- Knowledge of budget preparation and the control of costs.
- Working knowledge of statistical measurement tools.
- Effective presentation skills.
- Detail orientation and analytical

**Desirable Experience**
- Operations background - depending on hotel facilities, a rooms or f&b background may be preferred
- Previous training in guest relations.
- Experience/trained in Six Sigma or TQM

**CORE WORK ACTIVITIES**

**Managing Quality Assurance Goals**
- Attends daily executive committee meetings to give real time updates on hotel performance, address guest incidences and attends monthly department meetings to enhance quality training.
- Presents and shares weekly analysis on defect trends, guest feedback and provides recommendations on focus areas.
- Coordinates a weekly quality meeting focusing on guestVoice, top incidents, and business standard audits.
- Records, tracks, and communicates the progress of quality related activities in the hotel to executive committee members, managers, associates, and the corporate office.
- Facilitates problem solving meetings to verify the systematic process is adhered to and quality tools are used, with the intent to achieve resolution.
- Facilitates process improvement teams, verifying use of the systematic processes, and improvement is achievable and measurable.
- Immerses in operations to better understand issues/defects faced on the ground.
- Drives several initiatives for business standard audits and guestvoice.
- Conducts monthly audit to verify compliance with company and brand standards.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Directs property quality efforts to address critical customer requirements.
- Completes other reasonable duties as requested by leadership.

**Executing Quality Training Programs**
- Partners with Learning & Development (L&D) to train executive committee members and managers on problem solving, process improvement, and strategic planning techniques.
- Develops specific training designed to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Partners with L&D team to verify transfer of learning in the hotel/classroom takes place.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Partners with HR on hotel recognition program for associates to recognize associates for involvement in the quality process.

**Managing Quality Tools**
- Verifies that management practices at all levels are aligned with quality tools.
- Verifies the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
- Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are commit

  • Quality Manager

    2 days ago

    Jakarta, Indonesia Bureau Veritas Full time

    We are seeking a senior professional with a curiosity for identifying and developing opportunities with existing and new clients, who will look ahead to achieve growth in line with any of the following business sectors in leverage market growth strategy: - Oil & gas - Power & renewable - mining & smelter - Infrastructure (Aviation / Port / Railway) -...

  • Quality Manager

    2 weeks ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Job Number** 24057852 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The...

  • Quality Manager

    5 days ago

    Jakarta, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25023999 **Job Category**Procurement, Purchasing, and Quality Assurance **Location**The Ritz-Carlton Jakarta Pacific Place, Jalan Jendral Sudirman Kav 52-53, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia, 12190 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The position...

  • Quality Manager

    2 weeks ago

    Jakarta, Indonesia People Search International Full time

    RESPONSIBILITIES: - Implement the organisational Quality Management System on the project to ensure quality objectives and targets are met - Ensure that the project conforms with ISO and AS/NZS regulatory / legal requirements - Identify, manage and monitor quality objectives, requirements, risks and other issues that may adversely impact the surety of...

  • Quality Manager

    4 weeks ago

    Jakarta, Indonesia Unit4 Full time

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Quality Manager

    2 weeks ago

    Jakarta, Indonesia Unit4 Full time

    Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Quality and Opex Manager

    1 week ago

    Jakarta, Indonesia ABB Full time

    **Quality and OPEX Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Quality Management

    1 week ago

    Jakarta, Indonesia PT.Jasa Cendekia Indonesia Full time

    **Kualifikasi** untuk Peran yang Terkait dengan Quality Management: - Pendidikan Gelar sarjana (S1) Manajemen Kualitas, Teknik Industri, atau Ilmu dan Teknologi Pangan. - Pemahaman yang kuat tentang prinsip-prinsip manajemen kualitas, standar kualitas industri (seperti ISO 9001), dan alat-alat manajemen kualitas. - Sertifikasi khusus dalam bidang manajemen...

  • Quality Management Coordinator

    4 weeks ago

    Jakarta, Indonesia Engio Full time

    **Job brief**: We are working with a reputable company seeking a Quality Management Coordinator to join their team. In this role, you will play a pivotal part in ensuring the company's quality management system operates smoothly. Your duties encompass overseeing continuous improvement projects, supporting QHSE procedures, maintaining compliance, and...

  • Site Quality Manager

    2 weeks ago

    Jakarta, Indonesia Microsoft Full time

    Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing...

  • Agro Quality Manager

    1 week ago

    Jakarta, Indonesia PepsiCo Full time

    Overview: **What you can expect**: The role is responsible to lead the Agro Quality Assurance and food safety agenda and manage the compliance to applicable PepsiCo Agricultural standards in procurement, handling, transportation and storage of Agriculture raw materials. The role is also responsible to manage the agro product quality and coordinate...

  • Quality Assurance Manager

    4 days ago

    Jakarta, Indonesia Bechtel Full time

    **Requisition ID**:281640** - ** Relocation Authorized**:International - Camp**: - ** Telework Type**:Full-Time Office/Project**: - ** Work Location**:Gostivar** **Extraordinary teams building inspiring projects**: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown...

  • Quality Control Manager

    4 weeks ago

    Jakarta, Indonesia Reeracoen Indonesia Full time

    25,000,000 IDR ~ 26,000,000 IDR - Jakarta- Education: Minimal Bachelor Degree in related major - Language: English Communicative Level - Experience: Minimal 3 year experience as Quality Control Manager - Having excellent knowledge of quality control - Good management skill **About work**仕事内容について**: Familiar with inspection system and...

  • Quality Control Manager

    3 days ago

    Jakarta, Indonesia Reeracoen Indonesia Full time

    20,000,000 IDR ~ 30,000,000 IDR - Jakarta- Education: Min. Bachelor of Civil Engineering or equivalent in Civil Engineering major - Language: English (Communicative) - Having Quality Control Manager experience in Construction Min 5 years - Having handled Building or Public Works (Highways, railways, etc.) projects - Having handled concrete structure...

  • Product Development and Quality Manager

    7 days ago

    Jakarta, Jakarta, Indonesia Talent Insider Full time

    Quality Management System LeadTalent Insider is seeking an experienced Quality Management System Lead to develop and implement the company's quality management system, ensuring compliance with industry standards.ResponsibilitiesDeveloping and maintaining the company's quality management system.Oversighting quality assurance (QA) and quality control (QC)...

  • Account Manager

    4 days ago

    Jakarta, Indonesia Service Quality Centre Indonesia Full time

    **Responsibilities**: - Approach new / prospect clients - Do marketing presentation to new / prospect clients - Find and identify clients needs (kind of program, consultation, or others) - Build and maintain relationship with existing /prospect clients - Provide post-training feedback to clients regarding training program, trainers, training delivery, room...

  • Manager - Quality Engineering

    1 week ago

    Jakarta, Indonesia PT. Meiyume Manufacturing Indonesia Full time

    We pride ourselves in being at the forefront of Innovation when it comes to creating bespoke beauty solutions for our partners. If you want to transform and make waves in the beauty industry, and are looking for a company that is Innovative, Exciting, and Results Oriented with excellent Team Spirit, join us at Meiyume! Let us Empower Beauty for A Sustainable...

  • Construction Quality Manager

    4 weeks ago

    Jakarta, Indonesia Microsoft Full time

    Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement and Construction (EPC) team is responsible for delivering core datacenter infrastructure for Microsoft’s cloud business. The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction and lease...

  • Construction Quality Manager

    4 weeks ago

    Jakarta, Indonesia Microsoft Full time

    Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement and Construction (EPC) team is responsible for delivering core datacenter infrastructure for Microsoft’s cloud business. The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction and lease...

  • Associate Quality Manager

    1 week ago

    Jakarta, Indonesia Unit4 Full time

    **Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...