Operations - Performance Management (Warehouse)

2 weeks ago


Bekasi, Indonesia Shopee Full time

DepartmentOperations- LevelEntry Level- LocationIndonesia - BekasiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Assist warehouse operation management to plan, strategise, and grow Shopee’s business by enabling data-driven decision-making
- Identify improvement opportunities that impact Quality, Productivity, Cost, and Service
- Produce actionable insights that will be used to support or devise new strategies
- Serve as an in-house consultant who simplifies complex terminologies into more understandable insights for all stakeholders
- Develop reports dashboard and analysis
- Work closely with warehouse operations team and management team

**Requirements**:

- Bachelor's or Master's degree in Computer Science/Information Systems or any related field
- Experience working with one or more languages for querying (e.g. SQL)
- Familiar with advanced analytics languages like Python or R
- Experience in working with multiple stakeholders across various divisions
- Good working knowledge of warehouse operation and e-commerce market
- Ability to make inferences from data and devise an appropriate course of actions
- Excellent communication, presentation slides creation, and presentation skill
- Strong problem-solving skill
- Eager to learn new things and challenge the status quo to seek improvement areas
- Comfortable working with large data sets and numbers


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