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Sr. Customer Care Representative T&w

3 weeks ago

Depok, Indonesia Givaudan Full time

Step into our world of creativity and joy

Sr. Customer Care Representative T&W
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

**Sr. Customer Care Representative in Indonesia - Your future position?**
As a Sr. Customer Care Representative in Givaudan, a company leader in the fragrance and flavour industry, you will be the central link between the customer, operations, sales team and our shared service center to ensure the client's requirements are met in the most efficient and cost-effective way. You will build strong relationships with Customers, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers. In this exciting role you also will:

- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
- Day to day communication and collaboration with customers, operations and sales
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
- Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members as necessary
- Properly identify the right communication method based on the sense of urgency and issue
- Knows how to diffuse a difficult situation and get resolution with the customers
- Act as coach and mentor to new Customer Care Representatives, as well as be available to train where necessary
- Able to work independently and priorities workload
- Identify opportunities for improvements in customer care

**You?**
Are you someone who wants to grow and shape your own world? Who need a new challenge and bring excellent contribution to company? Then come and join us - and impact your world.
Your professional profile includes:

- Bachelor degree with minimum 5 years’ experiences in the industry
- Strong knowledge of SAP
- Excellent in Ms. Office, especially Ms Excel
- Understand the Customer Care systems & processes
- Having a strong Leadership, maturity, problem solving and analytical thinking
- Fluent in English
- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

**Remote working**:Hybrid