Operations Supervisor

7 days ago

Tangerang, Indonesia DHL Full time

**Overall Role Purpose**

Oversee and support the Bulk Operations team with the coordination and operational supervision of all Bulk Shipments.
- Ensure that all stakeholder enquiries are responded to in a prompt and professional manner
- Serves as escalation point for Bulk Operations Specialists, Customers and other parties
- Escalate any issues as required to the Bulk Operations Manager when needed

**_Accountabilities_**
- Supporting the team to ensure booking and securing space for available locations.
- Ensuring all orders and space allocation are actioned in a timely manner and liaising with internal departments or teams to ensure full utilisation of available space.
- Monitor:

- All required activities are accurately up-to-date and maintained.
- Support the team with issues and escalate if required
- Advise customers and key stakeholders on processes, systems and tools.
- Problems faced are difficult to moderately complex.
- Actively comply with all company policies and procedures, including, but not limited to equal opportunity, preventing workplace harassment, privacy, electronic communications and equipment.
- Supervise a small unit.
- Lead a culture of quality, service excellence (for internal & external customers), flexibility and cost consciousness.
- Develop a high-performance service culture within the unit.
- Develop a team spirit and multitasking capabilities within the team.
- Demonstrates structured, efficient work processes and methods.
- Uses sound judgment, manages risk and anticipates impact on overall business.
- Accomplishes own tasks whilst in support of corporate goals.

**Key capabilities / Competencies**
- Customer Service skills
- Sound administrative skills
- Knowledge of Ocean Bulk industry
- Knowledge of DGF operating systems, Tracking, Third Party Logistics, Authorities
- Results driven and attention to strong detail

**Expected years of experience (Minimum)**
- Minimum 3-5 years’ experience in related field
- Supervisory experience

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