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Team Leader Activities Idn

2 weeks ago


Denpasar, Indonesia Marriott Vacations Worldwide Full time

**CORE WORK ACTIVITIES**

**Kids Club**
- Supervise and care for children in the centre.
- Assist in organizing any ad-hoc festive event.
- Perform regular duties of assigned “station” (gate, baby room, craft area, etc.).
- Engage children in activities and active play.
- Treat all children fairly, but pay special attention to newcomers, shy children, children with disabilities (physical and mentally) or others with special needs.
- Promote an environment that is safe, clean, organized and well-maintained; perform daily “housekeeping” duties
- Assist in leading arts, crafts, story time, play and other activities
- Ensure proper check in and check out procedures are followed.
- Establish rapport with children and parents; show genuine interest.
- Be knowledgeable of all programming available and be able to explain and promote these programs to members (in person or over the phone).
- Assist in transporting children to and from studio for kids’ classes.
- Take proper care of all company property, equipment and supplies.
- Controls the stock of supplies

**Other Activities**
- Register and schedule guests for activities by recording information using the appropriate method (e.g., write in registration book, passing the sport & gym booking activities to our business partner. Lead and suggest outdoor activities (eg.: cycling tour, walk tour, Balinese dancing, ping-pong competition, etc.).
- Leads cultural activities classes (e.g., Balinese dancing, cooking class) and fun games for all age groups.
- Provide information to guests about available recreation facilities, activities, lessons, and equipment.
- Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

**Recreation Facilities Safety**
- Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
- Provide assistance to injured guests until the arrival of emergency medical services.
- Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.

**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to disability aids).
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/ offerings.

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

**Working with Others**
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Organize all activity disclaimer forms, record guest activities attendance, and transfer the records into a file to be shared with the Manager via Company’s OneDrive.
- If necessary, act as a substitute for the Manager in attending meetings related to activities or other operational matters.
- Willing and prepared to attend training sessions conducted by the Manager or participate in online trainings to enhance skills as an Activities Team Leader
- Set an appropriate example for all Activities Associates and collaborate with the Manager and the entire team to foster a positive work environment in accordance with established SOPs.

**Quality Assurance/Quality Improvement**
- Comply with quality assurance expectations