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Relation Manager

2 weeks ago

Tangerang, Indonesia Sinergi Solusi Integrasi Full time

We are looking for an experienced Customer Relation Manager to provide excellent customer service and promote this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, and retention, and to meet their expectations.

Job Responsibilities:

- Be the primary point of contact for the customers with regard to overall account management
- Investigate and solve customer problems and handle any and all customer complaints
- Maintain accurate records of discussions or correspondence with the customers
- Manage communication and good relation with the back-office teams
- Collaborate with other teams, such as sales, marketing, accounting, and production, to ensure that customer needs are met.
- To ensure that the customers are satisfied with the products or services they receive and to identify opportunities to improve the customer experience
- Monitor customer satisfaction and identify areas for improvement
- Develop and implement strategies to improve the customer experience

Requirement and Skill:

- At least 1 year relevant working experience in sales, account officer, relation manager
- Experience working with high mobility
- Strong ability to work efficiently under great pressure, target oriented, and maintain high quality standard
- Have the ability to maintain effective working relationship with internal and external parties
- Time management and prioritization skill
- Experience in providing customer service support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation

Benefits:

- Working hours and Leave: Your working hours are 8 A.M. to 5 P.M, Monday to Friday. You will have monthly paid leave, also special paid leave (marriage, religious obligations, etc).
- Skills Development: You can develop your skill by training with our CEO directly, and also we have a monthly workshop.
- Financial: You will get a commission and an annual bonus.
- Mobility: You will get a Fleet card, and you can use it for petrol and toll, and Grab for business
- Food and Beverage: You will get free mineral water, tea, coffee, monthly lunch, voucher discount for madegoodmarket
- Employee activities: We have an annual company outing and a monthly happy day where we can play games, and celebrate employee's birthday.
- Fun workplace: You will be surrounded by fun coworkers and cats. We have a comfortable break room with a dining table, sofabed, mushollah, and rooftop smoking area.
- Insurance : You will get BPJS Kesehatan and BPJS Ketenagakerjaan

**Job Types**: Contract, Trial period contract
Contract length: 12 months

**Salary**: From Rp4,600,000 per month

Ability to commute/relocate:

- Tangerang: Reliably commute or planning to relocate before starting work (required)

**Education**:

- D1-D4 (preferred)

**Experience**:

- Relation Manager: 1 year (preferred)

**Language**:

- English (preferred)