Collection Monitoring

1 week ago

Tangerang, Indonesia Traveloka Full time

**Job Descriptions**
- Reporting to collection strategy manager and giving support by providing reports and monitoring needed to implement strategic strategies and improvements to improve efficiency and reduce collection costs.
- Analyze the need of collection reporting and monitoring in order to improve collection precesses effectiveness and aficiency.
- In charge of all collection reports for Collection managements Interprets Data statistical information relating to performance of Collections e.g. delinquency ratio/charge-off vs recovery ratio/flow rate etc.
- Provide an accurate reporting of daily, weekly and monthly reporting to management
- Coordinate regularly with Data Department on all reporting/monitoring project and requirements
- Responsible in handling overall Collection management's reporting/monitoring requirements
- Receive, collate and evaluate collection data to assist management on formulating appropriate collection strategies
- Review and monitor all reports shared with managements on Collections Performance.
- Track Collector productivity, budgets and cost report
- In charge of all collection fees or incentive for collection agents and third parties validation
- Ensure quality and on time delivery of collections reporting/monitoring packs and other relevant reporting decks for collection managements and group stakeholder.
- Perform monitoring of all collection operations including productivity and performance and monitoring of collection tool problems and other things related to the collection process
- Placing himself/herself as an alarm in identifying issues that occur in the collection team related to processes and systems and trying to escalate them to the related team in order to resolve issues that occur

**Minimum Requirements**
- A Bachelor's Degree holder with minimum 3 to 5 years' experience as Collection MIS in a bank or financial institution
- Hands on technical experience mining and analyzing large datasets with a working knowledge in SQL. A knowledge in Tableau will be an advantage
- Understanding of global standard credit and collection fundamentals in a financial institution is an added advantage
- Planning, presentation and organization capabilities
- Meticulous with strong analytical and problem-solving skills
- Good inter-personal and communication skills
- Persistent, assertive, decisive
- Proficient in Microsoft Office, particularly Excel & Access

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