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Guest Relation Officer

3 weeks ago

Malang, Indonesia THE BATU Hotel & Villas Full time

**RESPONSIBILITIES**:

- Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.
- Be familiar with menu, promotions and service procedures.
- Provide full assistance to guests concerning general queries at the cafe.
- To work closely with the Operations / Service Operations Manager, shift leaders and staff members to ensure all guests are greeted properly and escorted to their ready tables.
- To familiarize with the work nature and responsibilities of floor staff and all the Café’s events.

**REQUIREMENTS**:

- Female, max 25 years old
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Good personal grooming & personal presentation
- Willing to work split-shifts, weekends and public holidays
- Min Senior High School or Diploma in Hospitality Management is preferred
- Stay on Kota Batu/Malang is preferred

**Experience**:

- GRO: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)