Cluster Senior Sales Manager

1 week ago

Surabaya, Indonesia Marriott International, Inc Full time

**Job Number** 24079271

**Job Category** Sales & Marketing

**Location** Fairfield by Marriott Surabaya, Jalan Mayjend Sungkono No 178, Surabaya, Jawa Timur, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

**CANDIDATE PROFILE**

**Education and Experience**
- **High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.**

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Understanding Market Opportunities & Driving Revenue**
- Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with group/catering counterpart to effectively manage the business opportunity.
- Responds to incoming group/catering opportunities for the property that are outside parameters of the.
- Handles all opportunities if property does not participate in an EBC.
- Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.
- Focuses efforts on group/catering accounts with significant potential sales revenue.
- Develops effective group/catering sales plans and actions.
- Designs, develops and sells creative catered events.
- Maximizes revenue by upselling packages and creative food and beverage.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for each property based on market conditions and individual property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

**Providing Exceptional Customer Service**
- Handles complex business with significant revenue potential as well as significant customer expectations.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Provides excellent customer service in order to grow share of the account.
- Executes brand’s Customer Service Standards and property’s Brand Standards.
- Executes and supports the business Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

**Building Successful Relationships**
- Works collaboratively with off-property sales channels (e.g.,, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Manages and develops relationships with key internal and external stakeholders.
- Uses sales resources and administrative/support staff.

**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability

  • Sales Manager Specialty 2

    5 days ago

    Surabaya, Indonesia Bayer Full time

    **Sales Manager Specialty 2** **JOB PURPOSE** - The First Line Sales Manager (FLSM) position manages designated Sales teams and sales objectives within Pharmaceuticals Commercial Operations, Cluster - Indonesia, Malaysia, Singapore. He / She leads a sales organization made up of Sales Reps and are accountable for the implementation of brand marketing...

  • Ecommerce Manager

    2 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25039453 **Job Category**Sales & Marketing **Location**The Westin Surabaya, Pakuwon Mall, Surabaya, East Java, Indonesia, 60216 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** **CANDIDATE PROFILE** **Education and Experience** **Required**: - 2-year degree from an...

  • Digital Marketing Manager

    2 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** Digital Marketing Manager - Complex **Job Number** 24182020 **Job Category** Sales & Marketing **Location** Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Digital Marketing Manager

    3 days ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information**Digital Marketing Manager - Complex **Job Number**24182020 **Job Category**Sales & Marketing **Location**Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** **CANDIDATE PROFILE** **Education and...

  • Complex Revenue Manager

    1 week ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25024056 **Job Category**Revenue Management **Location**The Westin Surabaya, Pakuwon Mall, Surabaya, East Java, Indonesia, 60216 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing transient...

  • Senior Sales Manager

    7 days ago

    Surabaya, Indonesia Bersatu Sukses Group Full time

    Senior Sales Manager - 5 Years' experience in same positions - Hotel experience is required - Strong interpersonal skills to provide exceptional guest service and handle guest interactions - Excellent communication skills is a must - Resolves guest problems quickly, efficiently, and courteously - Service oriented, dynamic and willing to learn - Good attitude...

  • Sales Manager

    2 days ago

    Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Full Time- Placed in Surabaya - S1 Accounting from reputable university (Ex Big 4 Firm preferably) - Able communicate in english is must - Job Description: - Responsible maintain and searching new client - Responsible to manage the team providing assurance (financial audit, review etc) and non-assurance...

  • Senior Sales Account Manager

    6 days ago

    Surabaya, Indonesia EXANTE Full time

    THE COMPANY EXANTE is a wealthtech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to a wide range of financial instruments including stocks, ETFs, bonds, futures, options and more from a single multi-currency...

  • Cluster Chief Engineer

    7 days ago

    Surabaya, Indonesia MOVENPICK Full time

    **Company Description** Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting...

  • Financial Controller

    7 days ago

    Surabaya, Indonesia PERSOLKELLY Indonesia Full time

    **Location**: - Surabaya- Surabaya**Work Type**: - Full Time- PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific.- We are now seeking a position as a FInancial Controller who...

  • Revenue Management Manager

    2 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24059553 **Job Category** Revenue Management **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages rooms and function space inventory and ensures inventory is...

  • Revenue Analyst

    2 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Job Number** 24039504 **Job Category** Revenue Management **Location** JW Marriott Hotel Surabaya, Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Maintains the transient rooms inventory for the hotel(s) and...

  • Complex Digital Marketing Manager

    4 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24205067 **Job Category**Sales & Marketing **Location**Four Points by Sheraton Surabaya Pakuwon Indah, Pakuwon Mall, Surabaya, East Java, Indonesia, 60216 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** This Marketing and Communication Manager provides marketing,...

  • Cluster Talent

    2 weeks ago

    Surabaya, Indonesia MOVENPICK Full time

    **Company Description** Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting...

  • Cluster Reservation Manager

    2 weeks ago

    Surabaya, Indonesia MOVENPICK Full time

    **Company Description** Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting...

  • Cluster Chief Engineer

    4 weeks ago

    Surabaya ꦱꦸꦫꦧꦪ, Indonesia Mövenpick Resort & Spa Boracay Full time

    Company DescriptionMövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms,...

  • Branch Manager

    3 weeks ago

    Surabaya, East Java, Indonesia Nexlink Full time

    This is a full-time on-site role for a Branch Manager at Nexlink in Surabaya. The Branch Manager will be responsible for overseeing the daily operations, managing staff, developing business strategies, ensuring customer satisfaction, and meeting financial goals.QualificationsLeadership, Communication, and Decision-making skillsExperience in sales,...

  • Marcom Manager

    2 days ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**24185884 **Job Category**Sales & Marketing **Location**Four Points by Sheraton Surabaya Tunjungan Plaza, JL. Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** The Marketing and Communications Manager is part of an...

  • Revenue Manager

    2 weeks ago

    Surabaya, Indonesia Marriott International, Inc Full time

    **Additional Information** **Job Number**25039605 **Job Category**Revenue Management **Location**Sheraton Surabaya Hotel & Towers, Jalan Embong Malang 25-31, Surabaya, East Java, Indonesia, 60261 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the analysis of revenue, profit and demand associated...

  • Senior Business Development Manager

    1 day ago

    Surabaya ꦱꦸꦫꦧꦪ, Indonesia Michael Page Full time

    About Our ClientOur client is a global chemical company focusing on additives for multi-application. They are known for their premium products in the industry and famous for their quality.As a Senior Business Development Manager, you will play a key role in developing and executing sales strategies to drive revenue growth in the building materials and...