Senior Customer Success Partner
2 weeks ago
**About Us**
Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data, and more.
Our vision is to make modern financial services available to everyone.
**Job Title: Customer Success Partner**
**Hiring Manager : Head of Implementation & Customer Success**
**Location**:Remote (South Asia)
**What do you get to do?**
- The Customer Success Partner (CSP) is the face of Brankas for their assigned
- customers. The role of the CSP is to drive the following
- As a Strategic Partner, maintain a long term roadmap for each account where Brankas
- can add value, fostering account growth through Product/Solution adoption
- Know the key stakeholders and build a relationship as a trusted adviser and be the
- Brankas counterpart to Business stakeholders
- Pull in Brankas Leadership (CEO, CTO, CPO) for senior management meetings
- periodically
- Pull in Brankas Sales for new sales and partner activities
- Increase customer satisfaction and retention
- Secure account as a potential reference in future opportunities
- This is achieved through building good relationships with customer stakeholders and helping them maximize the value of their Brankas partnership by achieving their desired business outcomes.
- The CSP influences customer satisfaction by driving business value through adoption of Brankas products/solutions and services, proactively monitoring customer health, and mitigating risk by orchestrating engagement activities through continuous relationship management.
- The CSP has overall responsibility for the daily management of their assigned customer accounts and is required to maintain a close working relationship with fellow Brankas customer-facing teams such as Product Team, Sales Managers and Project Teams.
- Expect to handle 8-10 Non-Enterprise customer accounts at any given time.
**What do we look for in you?**
You have a proven record of successful account management and are a proactive learner and creative problem solver who thrives in a fast-pace environment. You enjoy interactions that lead to ultimate customer success and satisfaction. You focus on details, particularly with communication, follow-up and documentation and you delight in exceeding customer expectations. You bring:
- Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and senior decision makers.
- Customer facing experience is essential.
- Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
- Ability to effectively influence Senior Stakeholders into completing necessary tasks
- Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
- Excellent communication & presentation (soft) skills.
- Enthusiast, strong work ethic and a positive attitude.
- Business Level English language skills, written and verbal.
**Role Requirements**:
- Graduate with a Bachelor or Honors Degree in IT/Computer
- Science/Physics/Mathematics/Engineering/Business with IT or equivalent.
- 2+ years’ working experience with proven ability in a customer-facing role working with senior management level.
- Proven record in managing issues, scope, and quality while bringing areas of accountability and tasks to successful completion within the time requirements.
- Customer facing experience in a Services oriented technology company or consulting is highly desirable
- Experience in working in regional / virtual teams is a plus..
- Experience in Finance (Banking/Financials Institutions) and/or FinTech is a plus.
- Experience in transferring knowledge to others (coaching & mentoring) is a plus.
- IT Sales (Products or Services) experience is a plus.
**Why join us?**
- 100% remote work + flexible working hours
- Competitive salary + 13th month bonus + health insurance + benefits
- Leaders in Open Banking/Open Finance in South Asia
- TOWN (Time Off When Needed) leave policy (paid time off)
- Outstanding teammates who want to celebrate your success
- Mentorship and guidance
- Excellent leadership and network of individuals
-
Customer Success Partner Id
4 days ago
Jakarta, Indonesia Brankas Pte Ltd Full time**About Us** Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data,...
-
Customer Success Business Partner
6 days ago
Jakarta, Indonesia Anaplan Full timeAnaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...
-
Enterprise Customer Success Partner
2 weeks ago
Jakarta, Indonesia SAP Full time**We help the world run better** **Key Responsibilities & Tasks** The **Enterprise Customer Success Partner (E-CSP) Expert** engages proactively and continuously with a finite number of larger, more complex customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The E-CSP Expert helps larger, more complex customers achieve...
-
Customer Success Partner Associate
1 week ago
Jakarta, Indonesia SAP Full time**We help the world run better** **Customer Management** - The CSP has overall responsibility for the management of strategic cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. - The CSP is accountable to create and maintain a comprehensive view of...
-
Senior Customer Success Supervisor
7 days ago
Jakarta, Indonesia Funding Societies Full time**Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by...
-
Senior Partner
19 hours ago
Jakarta, Jakarta, Indonesia Page Executive Full timeOur CompanyPage Executive is a global professional services provider with a strong presence across the globe.We are seeking a Senior Partner to join our team.The Key ResponsibilitiesThe key responsibilities of the Senior Partner include:Providing high-level consultation on complex, high-impact projects, ensuring value delivery and client...
-
Customer Success Executive
2 weeks ago
Jakarta, Indonesia Cisco Systems Full timeWho You’ll Work With Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals. With the transformation to software subscription, CX is...
-
Senior Customer Success Manager
2 weeks ago
Jakarta, Indonesia Workday Full timeDo what you love. Love what you do. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities...
-
Senior Customer Success Manager
2 days ago
Jakarta, Indonesia Daiichi Sankyo, Inc. Full time**Do what you love. Love what you do. **At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the...
-
Customer Success Partner Associate
1 week ago
Jakarta, Indonesia SAP Full time**We help the world run better** **Customer Management** - The CSP has overall responsibility for the management of strategic cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. - The CSP is accountable to create and maintain a comprehensive view of...
-
Senior Ecommerce Business Partner
2 weeks ago
Jakarta, Jakarta, Indonesia PT Eblo Teknologi Indonesia Full timeSenior Ecommerce Business Partner Job Description:We are seeking an experienced Senior Ecommerce Business Partner to join our team at PT Eblo Teknologi Indonesia. The ideal candidate will have a proven track record of success in driving sales growth through effective campaign management and providing strategic guidance to cross-functional teams.Develop and...
-
Customer Success Supervsior
1 week ago
Jakarta, Indonesia Kalibrr Full time**Key Responsibilities**: **Team Leadership**: Lead, mentor, and manage the customer success team to achieve high performance and professional growth. Set clear goals and KPIs for team members; monitor and evaluate their performance. Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client needs promptly and...
-
Partner Success
2 weeks ago
Jakarta, Indonesia Akar Inti Teknologi Full timePartner Success - Applicants should have sufficient qualification and relevant experiences in the respective fields "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk...
-
Jakarta, Indonesia Cloudera Full timeBusiness Area: Support Seniority Level: Mid-Senior level **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...
-
SAP Ariba
3 days ago
Jakarta, Indonesia SAP Full time**We help the world run better** SAP Ariba is the leading provider of collaborative business commerce solutions. SAP Ariba combines industry-leading software as a service (SaaS) technology to optimize the complete commerce lifecycle with the world's largest web-based community to discover, connect and collaborate with a global network of trading partners...
-
Customer Success Manager, Business Messaging
4 days ago
Jakarta, Indonesia Meta Full timeIt is an exciting time to be at Meta as we are building a Success team to support high growth in our Business Messaging Group. This Customer Success Manager (CSM) role will be covering multiple large Fortune 500 customers in Asia Pacific that are using our WhatsApp Integration and API. This is a customer-facing, hands-on, high execution role which requires...
-
Customer Success Manager
2 weeks ago
Jakarta, Indonesia Josys Full timeCustomer Success Manager (Remote) **About Josys**: With a presence in 9 countries, including Japan, India, and the USA, our cutting-edge product technology center is located in Bengaluru, India. As we continue our rapid expansion, we aim to double our full-time employee headcount in 2024, enhancing our capacity to innovate and deliver. Josys was spun off...
-
Senior Customer Success Engineer
3 days ago
Jakarta, Indonesia Dynatrace Full time**Company Description** As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that...
-
Customer Success Manager, Business Messaging
4 days ago
Jakarta, Indonesia Meta Full timeIt is an exciting time to be at Meta as we are building a Success team to support high growth in our Business Messaging Group. This Customer Success Manager (CSM) role will be covering multiple large Fortune 500 customers in Asia Pacific that are using our WhatsApp Integration and API. This is a customer-facing, hands-on, high execution role which requires...
-
Customer Success Associate
3 days ago
Jakarta, Indonesia Algoritma Full timeAs a Customer Success Specialist, you will play a vital role in helping our students succeed. Our students come from different backgrounds, and after completing our program, they will be ready to get hired by our partner companies. In this role, you will have the chance to make a big difference in the students lives by bringing in more partner companies,...