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Qc Ticketing Team Leader

2 weeks ago

Jakarta, Indonesia ATI Business Group Full time

ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We are looking for an experienced and motivated individual to join our team as a QC Ticketing Team Leader. This role is critical to ensuring the accuracy and efficiency of our back-office operations. You will lead and mentor a diverse team, promoting a culture of growth and excellence.

**Key Responsibilities**:
Direct, coach, and evaluate a team of back-office personnel. Conduct regular performance reviews and provide constructive feedback to foster continuous improvement.

Investigate ticketing processes to identify and address sources of error. Ensure all tickets are processed correctly and efficiently.

Compile and analyze data to generate comprehensive reports for senior management and clients. Conduct monthly meetings with clients to present key insights and updates.

Identify opportunities to improve operational workflows and implement data-driven enhancements to boost productivity and meet performance targets.

Communicate with clients to ensure expectations are met and issues are resolved promptly.

**Qualifications**:
2-5 years of experience in data management, process analysis, or a related field.

Proficiency in Microsoft Excel and/or Spreadsheets.

Strong verbal and written English skills, with the ability to interact effectively with team members and clients.

High level of accuracy and keen attention to detail, with a logical approach to problem-solving.

Ability to thrive in a fast-paced, high-pressure environment.

Excellent communication and interpersonal skills, with a friendly and approachable demeanor.

Background in the travel/aviation industry and GDS experience is a plus, but not required.