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Sales and Marketing Assistant

2 weeks ago

Jakarta, Indonesia BoxCommerce Full time

_**BoxCommerce is an eCommerce platform and business looking to bring eCommerce for SME's to Indonesia and other emerging markets. We have integrated payment, logistics and marketing tools to make opening and running a digital business simple. We are looking for talented people to join our family.**_

**The Sales and Marketing Assistant** supports the sales, marketing and operational teams by managing merchant onboarding, including external sales staff training, handling customer interactions and maintaining excellent customer service standards. This role focuses on ensuring smooth onboarding processes for new merchants acquired via tele-sales agencies, social media, events and digital ads, while driving engagement and satisfaction.

**Responsibilities**:
**2. Onboarding Support**: Guide merchants through the onboarding process, ensuring all steps are completed smoothly and efficiently.

**3. Collaboration**: Work closely with telesales agencies to confirm leads and follow up on potential merchants, ensuring effective communication and coordination.

**4. Data Management**: Maintain and update the CRM with merchant data and interactions, ensuring accuracy and completeness.

**5. Reporting**: Generate sales performance reports with insights on onboarding trends, providing actionable recommendations for improvement.

**6. Marketing Support**: Assist in executing marketing campaigns targeting prospective merchants through digital ads, social media, events, etc. contributing to lead generation efforts.

**7. Post-Onboarding Follow-Up**: Conduct follow-ups with onboarded merchants to ensure successful setup and use of services, addressing any issues or concerns.

**Skills and Requirements**:
**Education**: Bachelor's degree in Business, Marketing, Communication, or a related field.

**Experience**: 1-2 years in sales or marketing.

**Technical Skills**:

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with CRM software and data entry.

**Soft Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Problem-solving skills and attention to detail.

**Other Requirements**:

- Ability to work independently and as part of a team.
- Familiarity with sales processes and customer service practices.
- Fluency in English and Indonesian.

Application Deadline: 02/15/2025