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Technical Support Engineer

2 weeks ago

Jakarta, Indonesia HRWORK SDN BHD Full time

**Responsibilities**:

- Provide 24/7 technical support for key accounts, troubleshoot issues, and drive continuous improvement.
- Assist in product optimization and issue resolution while maintaining SLA and customer satisfaction.

**Requirements**:

- Proficient in cloud computing, big data, and networking technologies; cloud-related certifications are a plus.
- At least 2 years of technical support experience with strong communication skills.
- Proficiency in English or other foreign languages (e.g., Mandarin) is preferred
- Prefer Experience with international customer support and multilingual communication abilities
- Proficient in Linux, TCP/IP, DNS, CDN, and databases (e.g., MySQL, Redis).
- Familiar with cloud products (e.g., CVM, VPC, container services).
- Strong problem analysis and troubleshooting skills, with a collaborative mindset.

Application Question(s):

- what languages do you know?