IT Admin

**Who we are**

**DISPENDIX**is a dynamic deep-tech company with products that enable scientists and researchers around the world to make new discoveries in areas such as drug discovery, diagnostics and personalized medicine. Our passion drives us to develop high-tech premium liquid handling instruments for laboratory automation in the life science industry. In 2018, **DISPENDIX**became part of **BICO**Group.

**BICO**is the leading bio convergence company in the world, equipping hundreds of laboratories and thousands of scientists with cutting-edge life science technologies. By combining different technologies, such as robotics, artificial intelligence, computer science, and 3D bioprinting with biology, **BICO**enables customers to improve people's health and lives for the better.

Our vision is: Create the Future of Health.

We are looking for an IT Admin to join our team in **Bandung, Indonesia**.

**Responsibilities**
- Employee Support: Provide remote support and guidance for employees across EMEA, APAC, and NA regions for workstations, troubleshooting, and system navigation
- IT Systems and Infrastructure: Support and maintain Dispendix’s internal IT systems and infrastructure, covering all aspects of Microsoft 365 (Teams, SharePoint, OneDrive), ERP, and Salesforce
- Hardware & Software Asset Management: Track and manage inventory control of IT equipment, hardware, and software, ensuring accuracy in asset tracking and availability of IT supplies
- Supplier Collaboration: Collaborate with a broad range of IT suppliers, ensuring optimal cost and quality for IT-related purchases
- Technical Troubleshooting: Handle and resolve technical issues of all complexity levels, ensuring mínimal disruption to employee workflows
- IT Security & Compliance: Set up and maintain a secure and compliant IT infrastructure in alignment with group-level policies
- System Optimization: Recommend and implement optimization solutions for IT systems to improve operational efficiency
- User Management: Manage the onboarding and offboarding processes for employees, including user account creation, access provisioning, and deactivation
- Communication & Coordination: Act as a liaison within the global IT team, ensuring seamless communication and collaborative problem-solving
- Process Enhancement: Contribute to the enhancement of internal IT processes, driving efficiency and effectiveness within the global IT team
- Documentation & Knowledge Management: Create and maintain system documentation, process descriptions, and user guides to ensure clear and accessible knowledge sharing
- IT Project Support: Participate in group-level IT projects and support project implementation as required

**Qualifications**
- Educational Background: Bachelor's degree in Computer Science, Information Technology, or a related field
- Technical Skills: Proficient in managing IT systems and tools, especially Windows operating systems, Microsoft 365 suite (Teams, SharePoint, OneDrive), and hardware configurations
- Logical Thinking: Strong analytical and technical problem-solving skills with a logical approach to troubleshooting
- Adaptability: Willingness to learn and adapt to new IT technologies and platforms
- Languages: Fluent in English, both written and spoken
- Experience: Previous experience with ERP, Salesforce, and remote IT support is highly desirable
- Attention to Detail: Accurate and organized approach to IT asset tracking, documentation, and system maintenance
- Communication Skills: Ability to effectively communicate with users and stakeholders across regions, ensuring clarity and precision
- Group Setup: Previous experience working in an international group setup with a focus on IT support

**What we offer**
Joining **D**ISPENDIX** means being part of something big and shaping the future of medicine. We are a fast-growing life sciences company with award winning products and a fun, cool team that is friendly and supportive.
- **Agile start-up culture**: being a dynamic and international company and still benefit from a flat organizational structure. We work agile (SCRUM) in cross functional teams that is very progressive.
- **Freedom**: There is a lot of opportunity to get involved in new projects and have an impact. There is a level of freedom to take ownership and responsibility and work on projects you enjoy.
- **Development**: We regularly celebrate individual accomplishments and develop new skills through training courses. We have a talented team you can learn from and gain hands-on knowledge outside of your main responsibilities.
- **Flexible working**: We focus on results not working hours, we want our employees to be as productive and happy as possible. Depending on the position and tasks also mobile working is possible.
- **Team building**: Teamwork is a top priority for us We are open-minded, help each other and enjoy organizing team events.
- **A chance to make a difference**: We are in the life sciences industry and our work