Community Manager
1 week ago
Responsibility
- Creating the strategy, developing the network, and utilizing the community to meet the objectives and target
- Driving the product to lead the market in operation and service
- Challenging creation under the BOD
- Optimising experience and capabilities to devote to expanding the business
- Gathering feedback, data, and insights from creators to make informed decisions
- Grow followers and convert customers within the online and offline community
- Managing all touchpoints within the community and working with content team to ensure consistency
- Analytics - Track and measure engagement, growth, and conversions as a result of community conversations. Use data collected to scale growth, update strategies and also roll out best practices across
- Define, monitor, and organize key metrics, KPI and goals (quantitative and qualitative) for social media performance evaluation and implement continuous improvement to Social Media activity
- Coordinate with different stakeholders in the company to engage relevant communities through online and social media and community activations
- Support marketing campaigns, giveaways, and other community events
- Groom a network of voluntary moderators to help you in engaging with the community to be always active
- Collect user feedback from the community and share it with internal functional partners
- Foster and strengthen new relationships with key influencers within the community
- Monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
- Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback
- Stay updated on the latest cryptocurrency, investment, stock, and NFT updates
Requirement
- 3+ years of experience in communications, online community management or social media marketing
- Minimum of 3 years’ experience to develop events for the community-based business
- Significant abilities in implementing business from ideas to operations
- Able to influence
- Has the initiative, a critical thinker, result-oriented, process driven systematic
- Experience working cross-functionally with an array of internal teams
- Proven record of creativity and innovation in the social media space
- Strong verbal and written communication skills, with an understanding of how to translate complex topics and technologies into easy-to-understand messaging
Jenis Pekerjaan: Penuh Waktu
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