Customer Support Specialist
2 weeks ago
Spenmo is building a magical payables experience for businesses in the Asia-Pacific region.
We offer an all-in-one software that consolidates corporate cards, bill payments, approvals and accounting reconciliation into one sleek interface. Thousands of customers that use Spenmo across the region save over 50 hours and $10,000 every month.
We are growing fast (200+ employees) and have raised over US$36M in venture capital from leading investors such as Y Combinator, Insight Partners, Addition, Salesforce, Global Founders' Capital and Alpha JWC.
Come join us and let's build an iconic company together.
**Duties and Responsibilities**:
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Using various tech software for day-to-day functioning.
- Monitor customer complaints on Zendesk.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Building internal and external SOPs.
**What are we looking for**:
- Min. Bachelor degree in any field.
- 3-4 years of experience as a Customer Support Specialist or similar CS role with a start-up (preferably work experiences from Digital and/or Payment Field).
- A positive and resilient attitude (flexibility to work in dynamic and fast-paced environment).
- Able to work remotely and efficiently.
- Experienced in using Zendesk and Jira.
- Fluent in English (Excellent command in writing and speaking)
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
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