Training Development
2 weeks ago
Tugas & Tanggung Jawab:
1. Mengembangkan dan memonitor standar pelayanan dan prosedur yang berfokus kepada kepuasan pelanggan
2. Melakukan pelatihan & sosialisasi kepada karyawan untuk memenuhi prosedur dan standar pelayanan
3. Melakukan analisa beban kerja, waktu kerja, Turn Around Tim
4. Bekerjasama dengan Marketing dalam penanganan keluhan pelanggan dan peningkatan pelayanan
5. Memasukan data dokumen ke dalam daftar dokumen mutu dan memastikan bahwa informasi yang diberikan akurat dan up to date
6. Memastikan dokumen disahkan sebelum didistribusikan
7. Rutin mengecek dokumen & rekaman ISO / Akreditasi
8. Memastikan seluruh dokumen telah di sosialisasi dan di distribusi ke bagian yang berkepentingan
9. Memastikan seluruh dokumen disimpan dan dijaga dari kerusakan serta mudah ditelusuri
10. Koordinasi dengan Manajer Mutu dalam melakukan perubahan dokumen bila di perlukan
11. Membantu pelaksanaan proses audit internal & eksternal
12. Membantu & berkoordinasi dengan pihak terkait dalam pengurusan perizinan Laboratorium
**Kualifikasi**:
1. Usia Maksimal 30 tahun
2. Pendidikan Min. S1 Psikologi dan Manajemen SDM
3. Pengalaman Min. 2 tahun di posisi yang sama
4. Mengerti dan memahami TNA (Training Need Analysis)
5. Memiliki sim A dan C
6. Pengalaman di organisasi, komunikasi baik, disiplin, dan bertanggung jawab
7. Penempatan didaerah Kebun Jeruk, Jakarta Barat
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