Specialist, Interaction Center

3 days ago


Jakarta, Indonesia Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
**Rockwell Automation is hiring**

We are looking for an **Customer Care Specialist (Order Management)** to be based in our Indonesia office. This role mainly focus on order processing, credits & returns etc for our customers.

**The role**:

- Handle Order Management/Credit and Returns for IDN/VNM.
- Work with various internal team to follow up on the status
- Provide timely update to customers / distributors when required
- Work closely with internal BUs to provide a satisfactory service to our customers
- Raise feedback and process improvements along the way to increase efficiencies and effectiveness

**Requirements**:

- Bachelor Degree in Business or any related field OR Diploma holders with more than 3 years' of relevant experience.
- Experience in order processing related duties
- Experience in MFG Pro & SAP will be an advantage.
- Good communication skills
- Demonstrates a Customer Service mindset and has good follow-up actions
- Fresh graduates with an interest in supply chain and customer service are welcome to apply

L1-JX1



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