Senior Field Service Engineer
2 weeks ago
**Senior Field Service Engineer**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Field Service Manager
**Your role and responsibilities**:
In this role, you will execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. The work model for the role is: #hybrid This role is contributing to the Process Automation Energy Industries in Jakarta, Indonesia. You will be mainly accountable for: - Performs medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identi-fies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.). - Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relation-ship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio. - Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work. - Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed. Create standards or job durations.
**Qualifications for the role**:
- Degree / Diploma in Engineering related disciplines
- Minimum 5+ years’ experience in Automation & Controls Systems
- Good understanding of HMI, DCS, Scada, PLC, IT, OT, P&ID, Safety & automation systems
- Preferable knowledge in ABB Automation 800xA and ABB Automation Symphony S+
- Experience in Maintenance / Testing & commissioning / FAT / SAT in Automation System
- Preferable working experience in Oil, Gas & Chemical plant/ Offshore/ Power & Water Industries
- Position is based in Indonesia but require travelling & work outside of Indonesia like Asian Region, Offshore & etc.
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