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Ms Dynamics CRM

3 weeks ago

Jakarta, Indonesia Abhidi Solution Full time

We are an end-to-end information technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities and various other domains. Abhidi delivers highly responsive and innovative solutions that help clients to align their IT strategy with their business goals and address the most important IT needs today.

We deliver a full portfolio of services that include IT Consulting, Application Development and Management, Independent Testing, Outsourced Product Development, Enterprise Software Solutions, Business Intelligence & Data Warehousing as well as Resource Augmentation. Also we engage in providing Training, Managed and Infrastructural Services.
Our focus is on delivering superior returns to clients through our cost-effective, efficient, high-value services that run on excellent in-house processes. We are deeply committed to the steady pursuit of our long-term goals and aspirations through service excellence and industry expertise. We strive to consistently deliver on commitments and exceed customer expectations by addressing organizations' business-specific needs using our superior technical expertise and world class infrastructure.
Assist project technical delivery/development manager for planning, developing, tracking,

design/implementation, interface development, security review and support

phases and activities in compliance to IT Application policies, standards and procedures

successful delivery of projects

requirement and quality, including reliability, security and performance
- Prepare and maintain documentation which will include but is not limited to SOPs and

System Architecture Guides and Diagrams adhering to organizational templates, policies,

and standards
- Work with Testing team to formulate comprehensive system test strategy, test plan & test

cases to align with project scope, quality requirements and targets.
- Manage release Change Management. Ensure changes are completed according to the

project and/or release schedule.
- Assist to formulate implementation and deployment plan for system cutover.
- Support pre-project planning activities for technical delivery (eg. Requirement gathering,

Impact analysis, solutioning, cost estimation)
Good interpersonal and communication skills, both verbal and written.
- System Analyst with CRM experience (MS Dynamics / Siebel / Salesforce) and integration

with downstream.
- Experience in CRM modules for Customer Service Requests, Leads or Single Customer View.
- Experience with Microsoft Dynamics 365 Customization and Configuration
- Experience in designing and implementing integration with.Net C#, MQ and Batch file
- Solid experience in functional requirement management and end to end requirement

analysis.
- Banking knowledge is a plus.
- Solid experience in business process modeling and functional design.
- Solid experience in object oriented design techniques, UML and object modeling
- Experience with Scrum or similar agile development.
- Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a

history of driving the development of large software components.
- A passion for learning and the willingness to solve problems.
- A Bachelor in Computer Science, Computer Engineering, Information Systems or any related

field with strong education in web technologies.

A Big Plus
- Experience with regional CRM implementation
- Good business domain knowledge in Customer Onboarding, credit product and Telesales for

retail customer segments