Front Office Manager

1 week ago

Bandung, Indonesia Marriott International, Inc Full time

**Job Number** 24025078

**Job Category** Rooms & Guest Services Operations

**Location** Four Points by Sheraton Bandung, Jalan H. Juanda No. 46, Bandung, West Java, Indonesia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- S

  • Front Office Manager

    23 hours ago

    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Front Office Manager

    7 days ago

    Bandung, Indonesia Marriott International, Inc Full time

    **Job Number** 24044184 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Bandung Hotel & Towers, Jalan Ir. H. Juanda 390, Bandung, West Java, Indonesia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Office Manager

    4 weeks ago

    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    23 hours ago

    Bandung, Indonesia PULLMAN Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Manager

    4 weeks ago

    Bandung, Indonesia Luminor Hotel Bandung - Metro Indah Full time

    Front Office Manager - Min. 2 years experience in a similar position - Fluent in English - Good communication and coordination skills - Positive attitude - Passionate, enthusiastic and energetic personality - Able to work individually and team - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...

  • Front Office

    4 weeks ago

    Bandung, Indonesia Iowork Full time

    Wajib yang sudah berpengalaman Min 1 Tahun dibidang yang sama - Usia Max 27 Tahun Jika tidak memenuhi kualifikasi di atas, mohon maaf tidak akan kami proses. Terimakasih - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls...

  • Front Office Supervisor

    4 weeks ago

    Bandung, Indonesia d'primahotel Bandung Full time

    Front Office Supervisor - Relevant Education Background (Diploma or Bachelor Degree) - Minimum 1 year in the relevant experience - Computer literate (Windows environment) and an aptitude for computerize property management system - Well-groomed and have pleasent disposition ""Please be aware of the Fraud Company. The company will never be collecting any...

  • Front Office

    4 weeks ago

    Bandung, Indonesia PIA Hotel Group Full time

    Front Office - Preferably have experience or knowledge in the Hospitality field - Neat, clean and attractive appearance - Have good communication - Customer-oriented - Placement: Bandung "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami,...

  • Front Office

    3 weeks ago

    Bandung, Indonesia Dzawani Hotel Bandung Full time

    FRONT OFFICE - Familiar VHP System - Good Cummunication Skill - Overall Appearance is Good - Team Work Oriented - Familiar F&B Costing - Familiar Nusantara, Western, Asian Food "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada...

  • Front Office

    1 week ago

    Bandung, Indonesia Raja Apartemen Full time

    Senang bertemu banyak orang baru? Punya jiwa melayani dalam membangun hubungan dengan Client? Serta senang mengolah data dan perhatian terhadap detail? Jadilah Front Office Support di Raja Apartemen hanya jika Anda: - Senang bertemu banyak orang baru - Memiliki service excellence mindset dan senang membantu orang lain - Memperhatikan hal detail dan...

  • Front Office Trainee

    2 weeks ago

    Bandung, Indonesia Hotel De Paviljoen Bandung Full time

    Front Office Trainee - Good personality and appearance - Highly motivated and open minded Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan...

  • Front Office

    2 weeks ago

    Bandung, Indonesia PT Karadenta Estetika Indonesia Full time

    Front Office - Lulusan S1 Keperawatan/Profesi Ners - Wanita, usia maksimal 24 tahun - Tinggi Badan mínimal 155 cm - Gaji UMK + Incentive - Memiliki STR Aktif - Diutamakan belum menikah - Diutamakan memiliki pengalaman di bidang estetika medik (fresh graduate dipersilahkan) - Berpenampilan menarik dan menyukai dunia kecantikan - Bekerja jujur, teliti, cermat...

  • Front Office Supervisor

    4 weeks ago

    Bandung, Indonesia PT. Puri Insanasih (PIA Hotel Bandung) Full time

    **Requirements**: - Wanita - Maksimum usia 35 tahun - Berpengalaman sebagai Front Office Supervisor mínimal 2 tahun - Ramah, jujur, dan berpenampilan rapi juga bersih. - Mampu bekerja dibawah tekanan - Mampu beradaptasi dengan cepat - Berpengalaman menangani OTA **Job Desc**: - Membantu tamu dalam pelayanan reservasi kamar - Memeriksa registrasi online...

  • Front Office Supervisor

    23 hours ago

    Bandung, Indonesia PT. Puri Insanasih (PIA Hotel Bandung) Full time

    **Requirements**: - Wanita - Maksimum usia 35 tahun - Berpengalaman sebagai Front Office Supervisor mínimal 2 tahun - Ramah, jujur, dan berpenampilan rapi juga bersih. - Mampu bekerja dibawah tekanan - Mampu beradaptasi dengan cepat - Berpengalaman menangani OTA **Job Desc**: - Membantu tamu dalam pelayanan reservasi kamar - Memeriksa registrasi online...

  • Front Office/reception

    3 weeks ago

    Bandung, Indonesia Parahyangan Golf Full time

    Front Office/reception - Female - Age 18-24 years old - Min Education SMA/SMK - Preferabel with 1 year experience in similar position - Good personality, communication & Appearance - Fresh graduate are welcome "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon...

  • Front Office Supervisor

    4 weeks ago

    Bandung, Indonesia Luminor Hotel Bandung - Metro Indah Full time

    Front Office Supervisor - Min. 2 years experience in a similar position - Fluent in English - Good communication and coordination skills - Positive attitude - Passionate, enthusiastic and energetic personality - Able to work individually and team - Able to join immediately "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan...

  • Front Office Supervisor

    4 weeks ago

    Bandung, Indonesia Dzawani Hotel Bandung Full time

    FRONT OFFICE SUPERVISOR - Familiar VHP System - 3 Year Minimum Experience - Good Cummunication Skill - Overall Appearance is Good - Team Work Oriented - Have Strong Leadership - Familiar F&B Costing - Familiar Nusantara, Western, Asian Food "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam...

  • Asstmgr-front Office I

    2 weeks ago

    Bandung, Indonesia Hospitality ON Full time

    Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes...

  • Duty Manager

    1 week ago

    Bandung, Indonesia GRAND MERCURE Full time

    **Company Description** Nestled in the heart of Setiabudi area, where heights of Bandung provides stunning sightseeing and fresh air, Grand Mercure Bandung Setiabudi which combining natural beauty and cultural heritage in featured its beautiful 205 rooms and suites is a perfect place for your romantic getaway, family holiday and also suited to your business...

  • Officer Front Liner

    2 days ago

    Bandung, Indonesia PT Grita Artha Kreamindo Full time

    **Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Pengembangan Bisnis, Manajemen Merk / Produk **Jenjang Karir** Pemula / Staf **Job Deskripsi** - Bertanggung jawab terhadap pelayanan pelanggan secara langsung, dan melakukan seluruh kegiatan operasional front liner sesuai standar prosedur operasional (SOP) yang di...